The fish has a fungal infection
You need to treat it with a broad spectrum medication that treats, fungus, bacteria and protozoan infections.
To work out the volume of water in the tank:
measure length x width x height in cm.
divide by 1000.
= volume in litres.
When you measure the height, measure from the top of the substrate to the top of the water level.
There is a calculator/ converter in the "How To Tips" at the top of this page that will let you convert litres to gallons if you need it.
Remove carbon from the filter before treating or it will adsorb the medication and stop it working.
Wipe the inside of the glass down with a clean fish sponge. Do a 75% water change and gravel clean the substrate. Make sure any new water is free of chlorine/ chloramine before it is added to the tank.
Clean the filter if it hasn't been done in the last 2 weeks. However, if the filter is less than 6 weeks old, do not clean it.
Increase surface turbulence/ aeration when using medications because they reduce the dissolved oxygen in the water.
-------------------------
You should do a 75% water change and gravel clean the substrate every week. If you don't have a gravel cleaner, get a basic model like the one in the following link. It will let you clean the gunk out of the substrate without removing the gravel from the tank. You basically clean the gunk out while draining some water out of the tank. Your local pet shop can demonstrate how to use the gravel cleaner or look on YouTube. You leave the fish in the tank when doing this.
Make sure any new water is free of chlorine/ chloramine before it's added to the tank.
https://www.about-goldfish.com/aquarium-cleaning.html
You do water changes for 2 main reasons.
1) to reduce nutrients like ammonia, nitrite & nitrate.
2) to dilute disease organisms in the water.
Fish live in a soup of microscopic organisms including bacteria, fungus, viruses, protozoans, worms, flukes and various other things that make your skin crawl. Doing a big water change and gravel cleaning the substrate on a regular basis will dilute these organisms and reduce their numbers in the water, thus making it a safer and healthier environment for the fish.
If you do a 25% water change each week you leave behind 75% of the bad stuff in the water.
If you do a 50% water change each week you leave behind 50% of the bad stuff in the water.
If you do a 75% water change each week you leave behind 25% of the bad stuff in the water.
Fish live in their own waste. Their tank and filter is full of fish poop. The water they breath is filtered through fish poop. Cleaning filters, gravel and doing big regular water changes, removes a lot of this poop and makes the environment cleaner and healthier for the fish.
-------------------------
You can clean the filter every 2 weeks. Get a bucket of water from the aquarium and squeeze the filter materials out in the bucket of tank water. When they are clean, put them in the aquarium. Rinse the filter case under tap water. If it's a power filter, rinse the impellor assembly under tap water. Then reassemble the filter, put the filter material back in and get it going.