Actually, Lofty, any communication like the one you recieved is an offence under the law, whether it be a phone call, email or whatever. If you wanted to, you could make things VERY unpleasant for them. If I had a bargepole, I certainly wouldn't touch them with it. Any company is only as good as the staff it employs.
Absolutely... whereabouts should i go to report it? Kinda where i got lost! If now i'm completely in shock that a shop (That was in the wrong from the start) had the audacity to speak to a paying customer like that!