United Utilities - Power Supply

8inary

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A couple of years ago, we had new power lines put in where I live, one of the engineers came to assess and I advised that I had a near 1000ltr tank and that I could only agree to the works if they get in a generator, cut a long story short, he did and all was well.

Moving on circa 2 years later, I had a letter through saying United Utilites were to off the power due to pruning back trees near me. I contacted them to advise about my tank and that I would need a generator as per the last time. I was told by the lady with attitude, that I have an item that requires 24/7 electricity supply, and that its common sense therefore to make arrangements for times like this. She went on with herself for sometime, notwithstanding that I gave back some as well.

Again, cutting a long story short, I advised her that I would be calling the RSPC, the local press and whilst I had been in litigation for 8 years myself, I would be contacting some laywers for their assistance in the matter, and that I would pass her name onto them so they can call her to take the matter up, I then hung up. This was really a bluff on my part as I would not have called them in.

However to my surprise, 15 minutes later a van pulled up with 2 panic strickened lads in asking if I was the one wanting a generator! I could hardly keep myself from laughing.

I know at the end of the day, we do need to make provisions, and I certainly will be looking at getting my own generator, however, I just wanted you all to know, that if push comes to shove, they can help!
 
I'm surprised they actually gave you a generator. AFAIK (and I'd be interested if I'm incorrect in my assumption) the electricity company has no obligation to supply you with electricity, as it isn't deemed an essential comodity. I'm fairly sure that a water company isn't allowed to interupt your service without good reason and even if you didn't pay the bill they wouldn't be able to cut you off.

As I said, I'd be interested to know if I'm off the mark here.
 

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