Dead Ebjd - Are Maiden Head Aquatics Taking The Micky

[Liam50]

I have to say in this circumstance i have to side myself with the shop. I agree with the statement that the test wouldn't have been that old, as where i work we go through a test kit a week! Also the shop can only base its decision on its test and not what you say as everyone, would be saying their water is fine and i have dealt with people who have "fine" water and its anything but. I think in only the only way you would win this is if your a frequent customer and the shop knows you and your stock.

 

[JoshuaA]

Wait wait wait...

There is a lot here to look at and intially... did the store owner when selling the fish ask if the tank was matured?

Did they say when you bought the fish saying "You have a 7 day life stock gurantee, as long as there is no ammonia or nitrite present".

I imagine they didn't say any of that.

Whether or not the tank did have trace amounts of ammonia/nitrite the refund should still be issued. It's amazing how Maiden Head aquatics have simply placed the blame on a possible Ammonia/Nitrite issue, why couldn't it be anything else... stress, disease or illnesses? How is it possible to come to such a fast conclusion?

Amazing, truly amazing how people can do that. Refund should of been issued and still should be, whether or not the customer was rude or anything along those lines there is no reason the manager should be able to turn around and go back on his guarantee.

P.S

If the fish died in the tank, then he did a water test. Is it inconceivable that the spike was caused by a dead fish being in the tank? Perhaps this could of contributed greatly to the water stats assuming the test kits were correct. After all we know how bad snails are for when they die?

Too many issues if maiden head are going to act like this and point the blame on it every time they may as well never have a useless guarantee on live stock. I had a lot of respect for Maidenhead aquatics though if this is how they treat their customers.

they should replace the fish....

how ever, have u been rude to them first?

I don't think whether you're rude or not should effect your rights to a full refund.

 

[Bignose]

Whether or not the tank did have trace amounts of ammonia/nitrite the refund should still be issued. It's amazing how Maiden Head aquatics have simply placed the blame on a possible Ammonia/Nitrite issue, why couldn't it be anything else... stress, disease or illnesses? How is it possible to come to such a fast conclusion?

Seems to me that it is significantly likely that stress, disease or illness could also be on the owner, too. Should a company have to replace fish if someone puts them into a tanks with ich in it? All of these cut both ways. It is difficult to prove either way.

Shoot, a fish gets stressed just being bagged and taken to a new tank -- that stress is part of getting a fish home. A fishowner assumes at least some of this risk just by purchasing a fish in the first place. How much a shop is responsible for isn't really clear cut, in my opinion.

Edited to fix some really, really poor grammar

 

[JoshuaA]

Home much a shop is responsible for isn't really clear cut, in my opinion.

Then the shop shouldn't claim a live stock guarantee for money back or replacement if the fish dies. If they are no willing to hold it up then why sell it with it.

If we exaggerate this and I buy a car with a 7 year warranty but it breaks after 1 year and they turn around and say, yeh well you've got salt on your roads so it caused your car to rust and fall apart. Sorry we did some tests and well we're not refunding. Then there would be absolute outroar.

Of course we are looking at livestock however the same should be applied, don't sell it with a guarantee if you don't honour it. End of, the responsibility still lies in the store to ensure the fish goes to a suitable home. Small amounts of money being withheld the store knows no one will go any further and just pass it off.

 

[Tolak]

Just as with an automobile warranty, if you don't know the details of the warranty offered by the seller of this fish you can debate endlessly to no conclusion. There are plenty of things you can do intentionally or not to void either, depending on the wording.

 

[shasm]

I am just a newbie but wouldn't it take more than just trace ammonia and nitrite for a couple of days to kill the fish. Wouldn't it show signs for awhile. Gasping etc.

 

[Bignose]

I am just a newbie but wouldn't it take more than just trace ammonia and nitrite for a couple of days to kill the fish. Wouldn't it show signs for awhile. Gasping etc.

It very much depends on a lot of different factors. Ammonia's toxicity is very dependent on temperature and pH (see http/www.fishforums.net/index.php?/topic/154313-of-toxic-ammonia-charts ). It also is going to be species dependent (some species are more tolerant than others) and even individual fish dependent (i.e. each individual will have a little different level that is immediately toxic).

Low levels of ammonia may lead to issues like impaired immune systems, but typically a trace of ammonia, even over a long time (days or weeks) isn't deadly. It is uncomfortable, but it isn't usually deadly.

 

[ChilliPepper]

I can see both sides of the story.

I know EBJDs are notoriously weak, which is why I have refrained from buying one, and this story reinforces that.

I think the original poster is mostly annoyed at the manager's attitude, and I agree with them. It is bad enough a fish has been lost, without unhelpful comments like "whatever". A refund or replacement should have been offered, or at least a partial credit towards another fish, to try and keep the customer happy I think.

I have bought two fish from MA Cambridge (the Coton one, not the other one) and am very happy with both. They are my Red Spot Severum (Mister Orange) and my Ornate Bichir. Both are happy and healthy fish. I would buy from them again. RO water is a slight annoyance, but it just means you need to take a little longer to acclimatise. Mine have gone into hard water, and are very happy.