Dead Ebjd - Are Maiden Head Aquatics Taking The Micky

[MikeO]

You feed your fish 2-3 times PER DAY!?

 

[I Keep Fish]

Mike, feeding small amounts to fish, several times per day stimulates the metabolism and actually increases rate of growth

 

[the biffster]

You feed your fish 2-3 times PER DAY!?

whats this got to do with it ?? dieing

 

[I Keep Fish]

You feed your fish 2-3 times PER DAY!?

whats this got to do with it ?? dieing

I'd guess the poster feels its overfeeding and would kill it? don't know how thats possible if so, because as i've stated, feeding several small amounts of food will stimulate the metabolism, and cause increased growth as a result, so if anything, it would have a positive effect on the fish

 

[elisew]

I'd guess the poster feels its overfeeding and would kill it? don't know how thats possible if so, because as i've stated, feeding several small amounts of food will stimulate the metabolism, and cause increased growth as a result, so if anything, it would have a positive effect on the fish

As long as frequent water changes are done to combat the resulting ammonia.....food=waste=ammonia

Anyway....the amount being fed is off topic

 

[ajr82]

Just to provide a little balance - it was actually me that did this water test. I remember it pretty clearly, as it's never fun giving bad news.

MA does indeed guarantee livestock, but this depends on a clear water test. Now, as I said at the time, Nutrafin test kits aren't always the easiest kits to read (personally I prefer JBL), but this was clearly showing both ammonia and nitrite.

I repeated both tests in front of the customer with clean tubes to show I wasn't just making this up. As for the state of the test kit - I wholeheartedly agree that the box is pretty mucky, but considering the number of tests that are done per day, the actual chemicals are never more than a couple of weeks old, and so should give accurate readings.

I would also like to defend myself about the comment that 'it's quite common for EBJDs to drop dead all of a sudden and that they've had it happen to their stock before'. In fact, several other posters on this thread have echoed this, that they aren't the hardiest, especially when small.

Now, what my manager said when he took over the situation, I can't comment on, but from my point of view, I was honestly trying to be as helpful as possible considering the situation.

I know myself it's horrible when fish die, and also horrible when you feel like you're being cheated, but please do spare a thought for the shop assistant - I can guarantee they take no pleasure from having to refuse refunds.

Regards,
Alice

p.s. star4 if you're reading this, I just wanted to say thanks for the Ellioti I got from you ages ago. He's doing really well, about 4-5 inches now. Also, how is your dog getting on nowadays? I hope the vets trips were a success.

 

[Vin Swords]

i love this forum....

 

[Alexk19]

Is this Maidenhead Aquatics at scotsdales by any chance?

 

[L4byr1nth]

It's weird, because MA have such a good reputation - I've only been to the local MA once, but the service I received was excellent.

You'll always get that one middle-management level ****** who feels the need to provide poor customer service and then be rude about it because he's more interested in flirting with the checkout assistant or whatever. It happens everywhere.

Please post the letter you're drafting up before you send it, and we can proof read it for you.

Ben.

Bignose: I have removed the name-calling from this post. Please refrain from doing it in the future.

 

[Bignose]

I said it isn't wrong, the API uses a two-step ammonia test whereas their joke of a test kit only used a one-step ammonia test (not as accurate).

I am curious why you would say that a one-step ammonia test is not as accurate as a two-step one?

If anything, one-step would be more accurate because you only have one qty of fluid to measure out instead of two. I.e. say you drip out the wrong volume of fluid 10% of the time (probably pretty generous since these tests are all based on drop sizes, not any actual measurement tool). On a one-step test, you have a 10% chance of dripping the wrong fluid. But, having to measure two quantities of fluid on a two-step test, you have a 19% chance of measuring a wrong qty.

All of that assumes that the kits are able to perfectly measure if used correctly, which is also hugely suspect since the tests are very cheap and none of them are terribly accurate.

I know it is a small part of the larger story, but considering that the shop employee who performed the test explained how quickly the bottles are used and I've explained how none of the cheap tests are going to be very accurate, perhaps you won't put as much weight on this part of the story anymore?

As a moderator, I think it is important to note that there are at least two sides to every story. We've been lucky enough to get two different perspectives in this case, something that does often happen. In any event, this is just a reminder to keep things civil, and not to let emotions get the better of us.

 

[Monty-2010]

It's bang out of order if they're treating you like that, good on you for complaining!

 

[walkers101]

as the assistant has replied i dont think you have a leg to stand on mate but at the end of the day if it were me personally i would have offered an exchange for another EBJD

 

[FreedomFighter]

I think some form of refund should have been offered, or a replacement JD.

I've read both sides of the argument, and I basically agree with both.

Customer feels jipped by having weak EBJD.

Staff feels they did their job to their best extent.

Problem seems to lie in the management department. As for the water readings being different. Dirty pipettes could be a factor (not mentioned in the staff post) and could the fact that the water of course is allowed to settle inbetween tests have made much difference?

 

[Mogs26]

Like most of have said, it's not so much the death of the fish, rather the 'couldn't care less' attitude of the manager and his rudeness (not the sales assistant). In this case I think a customer has the absolute right to complain. With regards to the fish, it has been verified on here that they are prone to sudden deaths, as MA said, so I don't think you'll get anywhere with that, but common courtesy is a fundamental right of any consumer (and shop staff!) I am sure that MA would not condone rudeness from their representative on the shop floor, as bad reputations spread so quickly and are hard to shift. (much quicker to spread than good reputations and easier to keep!)

Carole x

 

[Vin Swords]

they should replace the fish....

how ever, have u been rude to them first?