Quiet External Filter To Replace Current One

[england]

Yeah but a nice thick bit of carpet should help? have you tried it,or is this your exscuse for a new filter

 

[ChilliPepper]

Yeah but a nice thick bit of carpet should help? have you tried it,or is this your exscuse for a new filter

Haha, not tried carpet no, don't have any. But we do have a really thick piece of polystyrene underneath it at the moment and it doesn't make a lotta difference. We tried towels etc under it but no improvement.

I'm happy to pay the money if the Eheim is worth it!

 

[ChilliPepper]

Right people, do NOT under any circumstances use 'the complete online pond, garden and aquarium store' to buy any electrical stuff from They have messed me about from day one with a faulty Arcadia light unit. I sent them a letter along with the unit explaining that the fault was intermittent, and they have sent it back to me today without a letter, email or telephone call.

They have a DESIGNATED testing area for faulty returned goods - how many companies need this if they supply good stuff anyway?

I have rang them numerous times about it, been fobbed off, been told I will get a credit then a cash refund. I rang on Thursday, after the unit being with them for TWO WEEKS, and was told it hadn't even been opened yet. I got the unit today, rang them and the patronizing bloke on the phone - Chris - tells me that it was tested all day Thursday and Friday. As if! We had tested it ourselves with two different makes of brand new bulbs - which incidently work fine with our cheaper Glo unit - and it doesn't work. I am absolutely fuming.

We're going to test it again tonight ourselves and go from there. But I shall be complaining about the poor service I have received.

This has been going on for weeks as we tested it ourselves over a week or so, just to make sure it was faulty before sending it back. We had a huge hassle getting the hood off our tank as well to do it.

 

[markandhisfish]

warehouse aquatics all the way , never have any problems with them , plus on all orders over 50 quid shipping is free!

and yep the eheim is deffo worth it

 

[ChilliPepper]

The shipping was free, but I am never using that company again

 

[markandhisfish]

this gives me an idea , you know that website they advertise on the radio , think its trust a trader or someting like that , maybe the mods could give us a pinned topic in which we can list all the online companies that we have had good experience with , then people could simply pick a firm from the list and order with confidence.

 

[ChilliPepper]

Yeah, good idea

I would love to fully name and shame this company, but don't want to get in trouble with mods. However I think fellow fish keepers should be aware of this company's poor service and should know which company's to avoid. I like a lot of other people are faithful to a particular company if they give me a good service - I will never order again from this company.

 

[Twinklecaz]

That's a good idea!

I get confused when I read about external filters, I never know half of what you guys are talking about lol.

I'll cross that bridge when I come to getting a bigger tank that warrants one though