Had A Positive Response From Lfs Today :)

shelaghfishface

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about a week and a half ago i got some mollies from my local lfs ( as im new in the area i relied on what i had been told) could have died when a day later they all came down with columaris :crazy: just a little while after spendng £85 stocking my tank!! i really didnt think there was anything i could do about it, except seek help from wilder in the emergency section... so i started treating them and they were still dropping like flies.. lost one this morning too :(
i had to rip my fish net up so needed another one, and also needed an different brand of oscar food, and thought may as well get some more treatment and some fish flake..
anyway i went out of nosiness to see if the other mollies in the shop were sick, they looked fine, but saying that they have prob all be sold and replaced, and one of the employees came to chat to me .. how are the angels etc.. i told him all about teh mollies and the fact that they have almost wiped out my tank with this illness, and he called the deputy manager,, he offered to replace the fish that i had lost, i explained that i wasnt willing to take any more fish from the shop,as they run a huge filter for all tanks system, he could see why i was saying no thanks, i explained that id been treating and seeking advice from here and showed him hat i was treating with, he said come back in on tuesday before 12 .. im going to have a word with the manager as i can see how upset you are and that you have done what you can to treat the fish, and then he said come across to the counter ...he put all my shopping in a bag and said there would be no charge for any of it..i will be going back on tuesday, but only to inform the manager what happens when your tanks run of one filter, and ill also tell him how pleased i was with the courtesy and help his staff offered me
i am really peeved that ive lost a lot of fish, but its not at all like they shirked responsibilty, and thats worth it weight in gold when it comes to an lfs (( not to say ill be buying more fish from them mind you ))


shelagh xxxx
 
yes running multiple tanks on 1 filtration system is very risky. nice to see a positive attitude from lfs staff for a change tho. shame you lost so many fish tho
 
no it wasnt, im not going to name n shame the shop as they acted so well, had they not responded i would have a rethink :)

only been to MA here 2ice, and found it pleasant enough to make me dribble :lol:
 
I'm sorry to hear you've had some problems Shelagh :sad:

i explained that i wasnt willing to take any more fish from the shop,as they run a huge filter for all tanks system, he could see why i was saying no thanks, but only to inform the manager what happens when your tanks run of one filter,

It anoys me that people think running a centralised system is bad. Centralised systems are the best way to run a shop, if implemented correctly. If you run UV in-line on the returns and keep on top of lamp replacements, you are actually less likely to get disease spread from tank to tank than you would in a fish room where every tank is separate. The UV kills any parasites or bacteria before they get a chance to latch onto healthy fish, and prevents disease spread. UV does nothing for Viruses though, but this said, a Virus in a fish room pretty much guarantees a wipe out anyway... :rolleyes:

Rather than slating the system just because it's centralised, ask about if he has UV running. If not, then slate the system and surgest it's modifyed to run UV. If it does run UV, ask how old the lamps are, and what wattage they are in relation to the system vlume. If there isn't enough UV, or the lamps are more than 6 months old, slate the maintenance/set-up again. If there is enough well maintained UV running, congratulate him on a good fish system :shifty:

All the best
Rabbut
 
i did ask this.. i didnt think it was important enuff to add to the post..after all i know nothing of them apart from they contol algae and illness( when used correctl on uv ratio V tank size .. the answer was no.. but then agan the answer meant nothing simply cos i dont understand them,
sorry rabbut i now where your coming from, but being a follower of ur advice snice i got here, i thought knew what to say and when.
i honestly thought uv was a boys toy :( i have and always will carry out water changes on a daily basis ex for illness for my fish, this time maybe i was ahead of myself :/
 
I'm sorry to hear you've had some problems Shelagh :sad:

i explained that i wasnt willing to take any more fish from the shop,as they run a huge filter for all tanks system, he could see why i was saying no thanks, but only to inform the manager what happens when your tanks run of one filter,

It anoys me that people think running a centralised system is bad. Centralised systems are the best way to run a shop, if implemented correctly. If you run UV in-line on the returns and keep on top of lamp replacements, you are actually less likely to get disease spread from tank to tank than you would in a fish room where every tank is separate. The UV kills any parasites or bacteria before they get a chance to latch onto healthy fish, and prevents disease spread. UV does nothing for Viruses though, but this said, a Virus in a fish room pretty much guarantees a wipe out anyway... :rolleyes:

Rather than slating the system just because it's centralised, ask about if he has UV running. If not, then slate the system and surgest it's modifyed to run UV. If it does run UV, ask how old the lamps are, and what wattage they are in relation to the system vlume. If there isn't enough UV, or the lamps are more than 6 months old, slate the maintenance/set-up again. If there is enough well maintained UV running, congratulate him on a good fish system :shifty:

All the best
Rabbut

That's interesting Rabbut, I hadn't realised UV was actually that effective. So it is ok for these places to quarenteen new fish in the system or should they still be dealt with in a separate system?
 
For a home hobbyist, UV has no place IMO. Good husbandry and QT use will avoid disease. QT for 4 weeks for a trusted source, and 6-8 weeks for a new/un-trusted/un-known one :good: Once QT is complete, if they are still healthy, move to the main tank, where good care will keep them healty. UV on the longer tearm will remove the fishes immune system, as they need to be exposed to parasites e.t.c to maintain anti-bodies and fight disease off. UV in a home tank is masking poor care, wrapping your fish in too much cotton wool or just wasting your electricity. Either way, it's not doing good...

In a commercial wholesaler/retailer fish room however, where you have a high stock turn-over from many sources in a high-stress environment, the fishes immune system has already taken a knock. Keeping parasites at background levels using UV has a massive effect on disease infection rates and your death losses in this situation, even with the best care being provided. :good:

Realy, if UV is correctly applied to the correct situation, it is a fantastic tool. In-correctly applied or in the wrong situation though, it is a hinderance :nod:

All the best
Rabbut
 
If I was in your position I would get more fish from that LFS, I think they have gone above and beyound what they needed to do. Businesses like that should be supported in my opinion. Sometimes even with the best care things happen!!

I drive around for miles looking for good local fish shops and there are only about 4 out of 50 that I have been to that I will actually purchase anything from.
 
quick update

went back this morning to to speak to the manager as arranged, took a sample of my water for testing, and was offered £85 compensation and new pads for my filter,

cant ask more than that :)

shelagh xxx
 

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