That info comes to you from Grim Reaper. Haha
I get squashed broken boxes and supplies all the time: from USPS, UPS and FedEx. I buy most supplies online, unless I need them right away. I've had flourescent bulbs smashed, substrate leaking all over. That's one reason beside temperature that major experienced fish shippers put the double bags with packing paper inside a Styrofoam container that tightly fits inside a solidly constructed, well taped box. The fish are protected from the tossing , sorting , machining, colding, heating, noisy, stressing world of shipping. And THEY have a percentage of DOA's. Thing is, you pay for all that.
I have asked the shipping companies about the smashed boxes, they tell, me no matter what, the box must be strong enough to withstand a large crushing machine that sorts and moves the boxes.
Synirr did what she could for $4.00.
Again, DaSauce, I'm so sorry. It's a shocking thing for any fish lover to find when opening an expected joyfilled box. If people are ready to give money to you for fish, put it together, order a batch of Synirr's babies and ask her how much to pack them like I just described and ship them at least Express?