xxBarneyxx
Fish Aficionado
Sorry for the combination of a complete vent and warning here 
Basically I cancelled my Sky TV subsrciption just before Christmas because it was complete rubbish. After about a week someone from Sky phoned me up and said they could offer me the same TV package + 8mb broadband (something like a 40gb DL limit) for £32 a month. I was paying £29 a month for my normal broadband so I thought, why not, sky TV for £3 a month.
MISTAKE!
The switch over from my old provider (Nildram, who I should have stuck with as they are brilliant!) happened yesterday. I hadn't been sent the account information from Sky so I phoned them up to get the connection settings (getting the connection settings from your ISP provider should not be a big issue).
After speaking to a script reading technical support guy I was told that I needed to use the crappy cheapo netgear they provided (rather than my £300 cisco router/firewall). Not being in a mood to argue I plugged it in to find out the bloody thing didnt work. Not an issue I thought just get the account details set up my current router and away we go.
Apprently not!
Due to the completly stupid system Sky uses they dont pregenerate an account name and password for you. It is hard coded in the router firmware so when you connect for the first time your account name and password get assigned to your phone number. As such they refused to generate an account name and password for me and I now have to wait at least 5 days for a replacement router to come through. I was also told that if I use any other router I would be breaking their terms of service (despite the guy who sold it to me on the phone never telling me that this was part of the agreement!)
After 3 hours on the phone getting passed around, put on hold and hung up on I contacted their UK hand office. They where supposed to be calling me back today but suprise, suprise, no call. The other crappy thing is that if your router breaks out of warrenty they dont even have a system set up to sell you a new router and they wont replace it for free so you are left with a service you can not use.
As I'm self employed and spend a lot of time working from home this is likely to cost me about £800 for the loss of service this week so I'm pretty ****** off. If it wasn't for the fact that cancelling it and switching back to nildram is likely to leave me without a connection for 2-3 weeks I would cancel it all right now.
So if your thinking of using Sky as a broadband provider DONT DO IT!
If anyone happens to work for sky broadband and can give me a solution to work around this crappy system PLEASE pm me
Basically I cancelled my Sky TV subsrciption just before Christmas because it was complete rubbish. After about a week someone from Sky phoned me up and said they could offer me the same TV package + 8mb broadband (something like a 40gb DL limit) for £32 a month. I was paying £29 a month for my normal broadband so I thought, why not, sky TV for £3 a month.
MISTAKE!
The switch over from my old provider (Nildram, who I should have stuck with as they are brilliant!) happened yesterday. I hadn't been sent the account information from Sky so I phoned them up to get the connection settings (getting the connection settings from your ISP provider should not be a big issue).
After speaking to a script reading technical support guy I was told that I needed to use the crappy cheapo netgear they provided (rather than my £300 cisco router/firewall). Not being in a mood to argue I plugged it in to find out the bloody thing didnt work. Not an issue I thought just get the account details set up my current router and away we go.
Apprently not!
Due to the completly stupid system Sky uses they dont pregenerate an account name and password for you. It is hard coded in the router firmware so when you connect for the first time your account name and password get assigned to your phone number. As such they refused to generate an account name and password for me and I now have to wait at least 5 days for a replacement router to come through. I was also told that if I use any other router I would be breaking their terms of service (despite the guy who sold it to me on the phone never telling me that this was part of the agreement!)
After 3 hours on the phone getting passed around, put on hold and hung up on I contacted their UK hand office. They where supposed to be calling me back today but suprise, suprise, no call. The other crappy thing is that if your router breaks out of warrenty they dont even have a system set up to sell you a new router and they wont replace it for free so you are left with a service you can not use.
As I'm self employed and spend a lot of time working from home this is likely to cost me about £800 for the loss of service this week so I'm pretty ****** off. If it wasn't for the fact that cancelling it and switching back to nildram is likely to leave me without a connection for 2-3 weeks I would cancel it all right now.
So if your thinking of using Sky as a broadband provider DONT DO IT!
If anyone happens to work for sky broadband and can give me a solution to work around this crappy system PLEASE pm me
/www.philipnicosia.com/2006/10/03/sk...e-and-password/
as my next door neighbors can only get 3mb, 
and to be perfectly honest the only reason I have stopped with them this long is because of the speeds. 
