Particularly if the snails were shipped recently, a day or two of sluggishness is not uncommon. Snails can also be injured/overheated/etc. during shipping and experience complications that drag out over a couple of weeks. For example, if four do fine but one dies after a week, it could very easily be that the one snail was not well when you got it. Sometimes something as simple as a store employee yanking a snail off the side of the glass too fast to put it in a bag can cause injury and result in a snail that seems ill and inactive. However, particularly since you mention this is a QT tank and haven't said how long these snails have been in the tank, there is something important to ask: have any fish medications been used in this quarantine tank's history? Individual snails do not always react to environmental problems at the same rate.