Shes on the botton of the tank hardly moving?
Everything in the tank like ph is fine!
the only thing i have given her is fin rot treatment as i noticed it was starting on her fin but thats it!! Ive only had her a week and her hubby will miss her!
Try a water change, and some melafix and a little bit of salt. What size tank is she in, and can she get up to the top to breath ok? If not then do you have a smaller tank you could put her in so its easier for her to breath?