I assume you have very hard water where you live?(RO water being soft)Just thought I'd update, returned to a different LFS for another test (using API) and it turns out our ammonia and nitrite are spot on just nitrate is a bit of a prob. So, after purchasing our own liquid test kit (for cheaper than the internet) it turns out nitrate levels in our tap water is relatively high to start with. We have completed a 25% water change with RO and shall test again tomorrow. Fingers crossed!
What was your tap water nitrate results?
can you also post us your tap water pH results
Keith.
thanks for your comments