NEXT SATURDAY
How about right NOW? With nitrites at 5 your fish are being poisoned. Do a 90% change ASAP. Then check the levels. You really need your own test kit.
They seemed alittle alarmed at the fact we'd done a 20% water change yesterday & a mini one today as well giving us dire warnings of leaching the bacteria out of the tank. I really haven't helped matters by swilling the filter under the tap which apparently is a massive no-no. I feel really foolish about all of this & certainly wish I'd done things differently from the beginning but you live & learn.
I ran the tank fishless but with a substance in to help build bacteria called Aquacycle but that clearly wasn't sufficient.
Hello and welcome!
Please take all I am about to "say" in the manner it is intended.
First, do the massive water changes that are being advised. Large water changes are the only way to keep your current fish alive. Ammonia or nitrite levels above 0.25ppm are extremely dangerous. A nitrite reading of 5ppm needs to be dealt with immediately. And unfortunately,
only doing a 90% change isn't sufficient. That will drop the level to 0.50ppm, which is still more than twice the value that is considered dangerous! Do
another 90% immediately afterwards. That's the only way to make the water safe.
Second, ignore what the folks at the LFS are telling you.
The water changes you have been doing are actually NOT ENOUGH, rather than a problem. "Dire warnings of leaching the bacteria out of the tank" -
The bacteria you need are found almost exclusively in the filter, with the tiniest percentage living on other surfaces inside the tank - the amount in the water isn't even worth mentioning!
Third, you are correct that rinsing the filter in the tap water has been a bad move. There is nothing you can do about this now, but moving forward, don't do that!
A gentle swoosh in some old tank water will be more than sufficient. If you want to use "clean" water, just dechlorinate the water first. Truthfully though, you don't need to rinse the filter at all for about 2-4 months at this stage. Let the bacteria settle in and mature. If you do anything, just a gentle swoosh or two is
more than sufficient for now.
Fourth, the "aquacycle" product you used is one of many products that claim that they can "instantly" cycle a tank by adding the appropriate bacteria to the tank. Most around here don't have ANY faith in these products. But, even if it did work, having it in an empty tank wouldn't do anything but kill the bacteria, because the bacteria need a source of ammonia to feed on.
Finally, don't worry about what has occurred. There is nothing that you can do to change that now. You are not alone in having this type of experience. Many of the members here started in a very similar situation to you. The thing that separates you from many of the folks who start like this and give up is that you came looking for answers.
We can help you through this. It will be a large number of water changes and a fair amount of time, but you will get there.
From here, cut your feeding to the main part of the tank down to every 3 days. They don't really need as much food as we give them. Continue to feed the fry daily, as they need it to grow, the adult fish don't need it. Do 75% water changes (after the extra 90% recommended above) until you have a test kit to confirm that you can safely get away with smaller ones. You really do need the kit, contrary to the advice you were given at the LFS.
Once you have the kit, you need to test daily for ammonia, nitrite and nitrate. If you see a color besides zero for ammonia or nitrite, do a water change immediately. Do as large a change as necessary to drop the level down to about 0.10ppm or lower. (Why so low? Because 0.25ppm is dangerous, and the level will start to rise again immediately, so lowering it only to 0.25ppm isn't really worth much! Keeping it around 0.10ppm or lower, will give your fish time in safe water before they need another change.) Generally, large changes aren't
much more work than a smaller one. You can safely lower the level of the tank to the point that the fish can just barely swim upright - just be sure to refill with temp-matched, dechlorinated water.
A little reference for why large changes are better:
Let's assume you have 1ppm ammonia. Doing a 50% water change will only drop the level to 0.50ppm - which is still too high. So, you'd have to do another 50% immediately. That lowers it to 0.25ppm, which is still too high. So, another immediate 50% change drops the level to 0.125ppm. You could leave it here.
That same 1ppm ammonia could easily be dealt with a single 90% change. That lowers the concentration to 0.10ppm. This will involve moving about half the water for a better result for the fish. You'd use less dechlorinator, the fish would be in the proper conditions sooner and you wouldn't have to temp match THREE different times!
BTW, if you have a chance, get a dechlorinator like Prime. Prime is highly concentrated, so you don't need to use nearly as much for the same result as other dechlorinators. Plus, it detoxifies ammonia (by converting it to the less toxic form of ammonium), so that if you find that you can't do a water change immediately, just adding some to the tank would be better than doing nothing at all in the meantime.