is it ignorant to be new to something and want some help, without having to go to technical.
<pedantic> you should have placed a question mark at the end of that sentence <pedantic>
I think you are misunderstanding the definition of ignorant. It means to be without knowledge. It is not an insult, merely and adjective.
If you or I or anyone is ignorant about something, then doing a google to learn about whatever we were ignorant about will make us knowledgeable. You cannot be ignorant about wanting help. That doesn't make sense. My sig' was thought about, and it means simply that anyone who remains ignorant when there are resources at hand to learn about a thing; is
choosing to remain in ignorance.
You seem to regard the word itself as an insult. I am ignorant about nuclear physics.I have no interest in the subject, hence I am ignorant by choice.