jacblades said:
if everyone that buys fish knew they had to cyclle their tank, 1/2 of them would not buy the fish.
educating about cycling is not a smart business move...
my manager sometimes gets annoyed with me going into detail about the cycling process to customers...
sigh...
As a Wal-Mart associate (7 1/2 years), let me relate this story. I used to work as an ICS associate, one of my main areas was pets. The dept. manager and I got along real well, and I helped him out as much as possible. One day he was really swamped with fish customers, there was one couple in particular who needed a lot of help, just setting up their first tank. I jumped in and helped these people pick out their tank (after talking to them for a while and finding out what kind of fish they wanted to keep, etc), filters, heater, etc, the whole magilla, everything they would need to set the tank up except for the fish.
With their nearly full shopping cart of fish tank and supplies, their next stop was the fish. They kept pointing to this fish and that fish and I would always try to steer them towards the more hardier "beginner" fish, and explained that they should start with just a few small fish and gradually add a few at a time, but that before they added any fish at all they should make sure their tank is cycled. In the process of giving the simplified version of the cycling process, I was interrupted by another customer, when I returned the couple was gone. Their shopping cart was still in the department.
The department manager said he gets this all the time. I had spent 30 to 45 minutes with this couple. People just don't get that fish keeping is not an instant thing. I think that by trying to explain it to them, they think that
you are the one who doesn't get it. So, yeah, in certain instances, educating people about the proper way to keep fish can be bad for business. Unfortunately. Not the way it should be, agreed. These are probably the same people who would get a puppy because it was cute, then take it out and dump it somewhere once it stops being cute. I only hope they don't get fish somewhere else and end up flushing them once they get bored with them.
OK, I'm off my soapbox now.....thanks for listening.
edit: for what it's worth, I am now a fish addict (500 posts)! WOOHOO!