So Annoying

JustKia

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"You need to run the filter for a week then bring us a sample of the water and you can put your fish in" :crazy:
How tempted was I to butt in and say "err actually no, that's pretty pointless".
I suppose at least they didn't sell them the fish with the tank...
 
unfortunately this is the the way the staff are told by there bosses what to say to the customer. more fish sold = more profit. fish die customers buy more so thay think P@h have an ott mark up tbh

had a long chat with one of there more experienced members of staff (been keep rays for many years)

i use to pop in a get dry goods some times but don't any longer due to staff attitude and the amount of dead and diseased fish due to them sticking members of staff on who havent got a clue and don't care either that and there decent staff going elsewhere how could blame them.

Plenty more shops around i would rather give my trade to
 
Plenty more shops around i would rather give my trade to

Unfortunately, I haven't found anywhere else that sells the big bags of Iam's nature's wellness biscuits - the only biscuits my incredibly spoilt moggies will eat :blush:
 
Plenty more shops around i would rather give my trade to

Unfortunately, I haven't found anywhere else that sells the big bags of Iam's nature's wellness biscuits - the only biscuits my incredibly spoilt moggies will eat :blush:


sounds like blue or choc point's to me. lol other wise thay are spoilt little darlings we have 3 of our own here lol (1 tabby 1 black and white moggy and next doors cat thay have given up on
 
Apparently the father was a ginger tom, the mother a choc point siamese.
The "spoilt little darlings" are a ginger and white male, and a black and white female - both rather vocal, I guess that's from their mother.
I rescued them from my ex next door neighbour almost 6 years ago, she had them from her then boyfriend and they took them from the mother at 5 weeks, I had them before they were 12 weeks.
 
ahhhhhhhhhhhh. yep all of ours are rescued 1 from a cupboard under the stairs 3 months old. The other come from a room above A pub in a wardrobe most of the day so the dog wouln't get it and the other adopted us as our next door nieghbour didnt bother to feed her and went away 2-3 months at a time

a friend has blue and choc pionts and there fussy eaters 3 cats = £80-100 in food every 6 weeks
 
"You need to run the filter for a week then bring us a sample of the water and you can put your fish in" :crazy:
How tempted was I to butt in and say "err actually no, that's pretty pointless".
I suppose at least they didn't sell them the fish with the tank...
Not that pointless.

It ensures that there is no ammonia or nitrite in the water to start with before a fish in cycle (by far the most common method of cycling a tank in the real world) begins.

It might not be advice which you or the majority of this forum agree with, but it does work for very many people who keep fish.
 
...and what is the point in ensuring there is no ammonia or nitrite in the water which is about to contain fish, ammonia and nitrite?

Sounds pretty pointless to me.

It might not be advice which you or the majority of this forum agree with, but it does work for very many people who keep fish.

Lots of people neglect their pet's welfare Andy, but it doesn't mean it's the right thing to do (even if it is common in the real world).
 
...and what is the point in ensuring there is no ammonia or nitrite in the water which is about to contain fish, ammonia and nitrite?

Sounds pretty pointless to me.

So on the one hand you seem somewhat unconcerned over whether the water has ammonia or nitrite in before the fish go in, yet you then consider it neglect for the fish to be exposed to the same below. An intriguing position. I would be quite happy to be sure there isn't a potential source of either of those from the tap water before adding fish.

In addition to the above there is the potential for picking up a low pH and KH combination which could lead to unstable water parameters. Are you really telling me these sort of tests (which many people so often ask for when people come here with problems) are pointless to try and establish before fish are added?

It might not be advice which you or the majority of this forum agree with, but it does work for very many people who keep fish.

Lots of people neglect their pet's welfare Andy, but it doesn't mean it's the right thing to do (even if it is common in the real world).

Neglect? A fairly harsh critique on what is and has been for so long accepted and deemed correct.

The most common issue to exposure to ammonia and nitrite at the levels found in a cycling tank I have seen is a reduced growth rate (and a lower food consumption rate though that could be related to, or even a cause of, the lower growth rate).

In an ideal world we would all have immaculately cycled tanks and would then carry on with them empty for 6-12 months to let them become more mature. In reality cycling with fish can work very well and many people do it with no losses and the fish going on to survive for some time (my first silver shark is still with me after 5 years and is a healthy 9" or so). Hell, I struggle to find much science that deals with ammonia levels below 1ppm and many are looking at 6 and 10 ppm. Somewhat outside that which many of us use.

The fact still remains, that asking for a water sample before selling fish is far from pointless.
 
So on the one hand you seem somewhat unconcerned over whether the water has ammonia or nitrite in before the fish go in, yet you then consider it neglect for the fish to be exposed to the same below. An intriguing position. I would be quite happy to be sure there isn't a potential source of either of those from the tap water before adding fish.

You either misunderstood, or have digressed from my point. In my view, i'm either going to expose the fish to ammonia and nitrite or i'm not. With a fish-in cycle, this inevitably does happen, so I am wondering what benefit there is in ensuring the absence of these when they will invariably be present after the fish are added. I see no benefit in that for the fish or the fishkeeper. What would benefit the fish is to perform a fishless cycle instead, which would eliminate exposure all together.

In addition to the above there is the potential for picking up a low pH and KH combination which could lead to unstable water parameters. Are you really telling me these sort of tests (which many people so often ask for when people come here with problems) are pointless to try and establish before fish are added?

I agree that identifying pH and kH issues is a good thing, but that is not what you referred to in your previous post, and it certainly doesn't require running an empty tank for a week to do so.

Neglect? A fairly harsh critique on what is and has been for so long accepted and deemed correct.

Again, how long it has been accepted or deemed correct doesn't necessarily make it so. It is now known that there are more humane methods.

The fact still remains, that asking for a water sample before selling fish is far from pointless.

I agree regarding the pH and kH issues mentioned above, but the fact still remains that running the tank for a week with no cycling taking place is pointless, and is not required whatsoever in order to obtain a water sample. I believe that was the original point.
 
Here goes my 5 pennith worth :shifty:

P@H continue to be critised on these, and not doubt other, forums. One thing to remember about P@H is that they are first and formost a petstore and not a 'fish shop'. Staff there are trained to be salespersons first and 'specialist' second. The latter being borne of their personal interest, ie. hobby, beit fish, dogs birds or whatever. The store serves as a good outlet for reasonable priced and varied items within many fields of pet keeping but the staff are restricted in what amount of information they are allowed to give out if they are to keep their jobs I'm sure. :hey:

Now then.....advice? The question under critisim here seems to be whether or not the majority of the stores personel give good or even correct advice. :shifty: Well, plenty of that goes on in these forums sometimes unchallenged! :unsure:
Anyway, as mentioned by 'andywg' in an ideal world we'd all do a fishless cycle/mature for 6 months etc but 99% of the world is not ideal!
For years everyone did a fish-in cycle (apparantly) but, like myself, many have entered the hobby after fishless cycle methods have come to the fore. It is, I suppose, unfair to completely slag off anyone who suggests or tries a fish in cycle providing they are well informed of the requirements....such as the continual water testing/waterchanges etc.

In the whole scheme of things Fishless Cycling is a very new method but as it carries very little commercial profit for any fish store whether it be P@H or your local specialist fish shop then it's hardly supprising that information like 'come back in a week and we'll go from there' goes on.

We can all stand on our soapboxes and moan about these chainstores giving out advice that may or may not result in fish being kept in sometimes unhealthy conditions while their keepers gain experience at the fishes expence making fish seem expendable and only there for profit but...........try to remember that when you tuck into your Christmas turkey!!!

Ok, not you 'Veggies' before you all jump in here ;)
 
Woah, that took off a bit.
From one who is fish-in cycling and working very hard at it with testing water and regular changes, etc
It's a bit pointless to test the water after running the filter for a week and say you can stick your fish in.
Pet shop or fish shop if you don't have good product knowledge you shouldn't be in a position to give advice. I worked retail in a DIY store for a number of years. Imagine if I had just given willy-nilly wrong advice for what people needed to do any given project?
I worked hard for my product knowledge (For every section you pass you get an extra few quid per month - not much, but pride in your work surely should mean something?), if the customer wanted to know about something I wasn't clued up about, then I'd ask my team leader or call a person from that section.

Regardless of what animal they are selling, they should have a strong basic knowledge before they are allowed to give "advice" to the general public.
I wonder how many of the staff tell people to feed their rabbits lettuce?
 
You either misunderstood, or have digressed from my point. In my view, i'm either going to expose the fish to ammonia and nitrite or i'm not.

And you have missed my point (to which you replied) that a source of ammonia or nitrite in the tap water is not a good thing as how do we treat elevated levels in a fish in cycle? Water changes. You seem to see no problem with trying to water changes with water that has ammonia in it because the fish will already have ammonia in their water.

Are you really again suggesting you see no benefit in a fish in cycle from identifying beforehand a level of ammonia or nitrite in the tap water? If so then I feel our discussion here has reached an impasse.

Pet shop or fish shop if you don't have good product knowledge you shouldn't be in a position to give advice. I worked retail in a DIY store for a number of years. Imagine if I had just given willy-nilly wrong advice for what people needed to do any given project?
I worked hard for my product knowledge (For every section you pass you get an extra few quid per month - not much, but pride in your work surely should mean something?), if the customer wanted to know about something I wasn't clued up about, then I'd ask my team leader or call a person from that section.

And I bet no one touched giving advice about the actual ins and outs of many aspects of DIY with a barge pole. If someone came and asked about rewiring their house or playing with some gas pipes I am willing to bet you advised them to seek professional advice and did not give advice on how to do it. DIY stores sell the necessary tools to do electrical and gas work, they do not train you in how to do it. You have to acquire that knowledge yourself. A car salesperson sells a car, he doesn't teach you how to drive. Why do we expect an lfs to teach us everything about keeping fish.

And suppose that the person you turned to has not kept up on the most recent changes on best practices. They will be giving advice that was very true for when they learnt but which is now generally superseded as the best advice. Their advice is not wrong or bad (as it was considered best when they learnt), just not what is currently considered best practice.

Do you like to think people came on the internet to make fun of the advice you gave just because the person you asked wasn't a fully qualified sparky and as such didn't know the current best practice through no actual fault of your own, but because the source of your knowledge was not as up to date as yours?

Regardless of what animal they are selling, they should have a strong basic knowledge before they are allowed to give "advice" to the general public.
I wonder how many of the staff tell people to feed their rabbits lettuce?

Probably most. It's what we always did with our rabbits, but then we weren't members of a pet forum, but rather just people keeping (and breeding) rodents who were never told different by our vets who knew what the diet we gave was. Indeed, the advice on lettuce for rabbits appears far from fully agreed across both laymen advice and people reporting their vet's advice.

I wonder how many people expect other salespeople to do all the research for them and dispense said advice without any remuneration being paid for said knowledge.

And finally, just what exactly should an lfs have to know in your view? As is exampled quite well in this thread there is absolutely no consensus on any single aspect on how to keep fish. Craster tried to claim there are two hard and fast rules - that the tank must be cycled and that water must be dechlorinated. Bignose quite rightly points out that frequent water changes make a filter redundant (small scale example is a betta bowl) and points to the experiences and evidence that dechlorinating does not appear to be as necessary as everyone thought.

Now just imagine if an lfs employee told you that you don't need to worry about chloramine as the filter bacteria can metabolise the amine part and the chlora off gasses without issue. You would almost certainly come on here posting something like "the lfs said I don't need dechlorinator with chloramine in my water, how bad is that advice" and many would come and support you saying that the lfs is doing his best to kill all your filter bacteria and make you have to keep buying more fish as they die.

However, to support the comment that chloramine is no great problem the lfs can refer to the following papers:

Regan, Harrington, and Noguera: "Ammonia- and Nitrite-Oxidizing Bacterial Communities in a Pilot-Scale Chloraminated Drinking Water Distribution System" Applied and Enviromental Microbiology 2002.

Wolfe et al. "Occurrence of nitrification in chloranimated distribution systems" Journal American Water Works Association, 1996

The above papers point towards water companies finding higher levels of Nitrosomonas spp, Nitrobacter spp and Nitrospira spp of bacteria (which are the bacteria responsible for dealing with ammonia and nitrite in our tanks) in water treated with chloramine.

So here we would have an lfs far more knowledgeable than most of this forum on treating water for the tank yet almost certainly still in for a complaining thread. So, given that there are absolutely no universal "truths" on keeping fish beyond "They will need some water" (cheers Tolak, that was quite an end to the Giants-Panthers :D ), exactly what knowledge and advice should the lfs employee have and dispense?

And for those with a shorter attention span: (yes, you Ace ;) )

tl;dr: There is no consensus on any aspect of fishkeeping at all, don't be surprised that the lfs advice is different to yours or many of the members of this forum.
 
And I bet no one touched giving advice about the actual ins and outs of many aspects of DIY with a barge pole. If someone came and asked about rewiring their house or playing with some gas pipes I am willing to bet you advised them to seek professional advice and did not give advice on how to do it.
In those particular instances - yes, people are advised to contact a professional - because there are certain guides that have to be adhered to and those "professionals" should be the ones with the required qualifications and registrations. Electrical and gas aren't exactly DIY projects (or shouldn't be, although I do know people who think they are).
I was more refering to day-to-day DIY - which paint is wipe clean? what size pipework for a kitchen waste? Which drill is best for brickwork? How should I hang lining paper? How do I remove gloss paint from...? How do I fit laminate flooring? The kind of questions which joe public will ask when doing their general projects a in the home.

A car salesperson sells a car, he doesn't teach you how to drive. Why do we expect an lfs to teach us everything about keeping fish.
No, a car salesman is simply a provider - it's down to the driving test examiners to ensure that you know how to drive. But, even so I would expect a car saleman to be able to tell me the features of the car and would expect him/her to know where the various controls of the car are and how they work, and what fuel is required/recommended, so that if a potential customer asked they could advise.

RTFM isn't always a valid answer - sometimes the manual is missing bits, or maybe it's just not that simple to understand or you want confirmation that you understood it right.
Saying you "don't know the answer" is fine, giving wrong info isn't.
 

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