yes she knew it was 2 weeks old, the tank that is, i was thinking of putting some media from my established aquarium in to the new one, that should help and also im going to buy some water tomorrow from my lfs which comes with added minerals, as i know that ro filtered water removes beneficial things to, and do a 50 percent water change, im thinking my water testing kit may be wrong, as the test in my lfs showed different results to mine, they still werent brilliant but they were a better result than mine showed
If the filter has been running in some water for two weeks, it does not mean the filter is cycled. It means that the filter has been in water for two weeks. If you have not been adding ammonia to the water, after being in water for two weeks, the filter is almost no different than it was after being in water for 5 minutes. If you have not been adding a source of ammonia to the water for these two weeks, your filter is most definitely *not* cycled. Please go read about cycling, the process itself and especially about fish-in cycling because you are now in a fish-in cycle.
If this is the case, the lady you spoke to does not know what cycling means. Cycling means growing nitrifying bacteria by feeding them ammonia. If you have not been feeding them ammonia, they have not been growing and the filter has not been cycling.
Adding media from your established filter to the new filter is called "seeding", and I recommend you do this quickly. If possible, replace all new media with established media (you can remove up to 1/3 of the old media from the established filter without it affecting the established tank).
I strongly recommend that you, if possible and there are no compatibility issues, move your new fish to your established set-up, read about cycling and fish-less cycle your new filter: it will help you learn about the process.