Before we can begin to offer advice, we will need some numbers and data. What is the pH of your tap water (remember to off-gas the CO2 before testing), and the pH of the tank water? How long has the tank been running, and was the pH stable previously? Are there any calcareous substances in the tank? These would be rock or gravel (or sand) composed of limestone, marble, aragonite, dolomite, lava, coral.
To off-gas CO2 from tap water, very briskly shake the water in a jar for several minutes, then test. You can also let it sit out for 24 hours, but the brisk shaking is quicker and will out-gas the CO2. This is not done with tank water that should be tested "as is."
Byron.