If the tank has been set up for 12 months, why is there ammonia and nitrite in it? The whole point of cycling is that the filter grows bacteria which deal with these so that they always remain at 0ppm without you having to do anything.
Have you done anything recently which may have crashed the cycle? Have your tank or tap water parameters (pH, hardness) changed very drastically? Do you dechlorinate and dechloraminate water before adding it to the tank? Do you wash the filter regularly only in old tank water? Have you used any medication? Have you added anything else to the water?
Has there been a power cut? Or maybe one which you might not know about, if you were out (for example while you were out of the house/away for a few days - ask neighbors)?