It Is Always Nice To Have Your Faith Restored In Lfs Workers.

[denis coghlan]

With all the bad press (and from experience) that workers at LFS get, its always nice to see it when they do something really right. This is a quick description of the conversation (I eves dropped on in the LFS) last Monday. I was minding my own business have a quick look through the cichlid section, when a mother and her two kids came into the fish holding area. The kids where all very excited and oooo’d and awadddd at all the different types of fish, while the mother seemed a little more reserved. After about 10 minutes or so the family decided on 5 guppies. She asked the LFS guy if she could have them and he set about bagging the fish. With the fish bagged, they all stated making their way to the check out. It was at the point that the LFS stopped in his tracks.

“What type of tank are these fish going into”, asked the LFSW

To which the mother replied, “20 gallon”.

“What else is in the tank” said the LFSW

“Nothing” replied the mother; “we only put the water in it yesterday”.

“I’m sorry to have to tell you this but if you put these fish into the tank now they are most likely going to suffer and die”, said the LFSW

The worker then took the bag back from the kids unwrapped the insulation and replaced the fish. He then began to quiz the mother if she had used any declorinator, with the water “no”, did she have a test kit, “What’s a test kit?”.
He then spent the next half an hour explaining how to prepare and care for her guppies. In the end she bought a small beginners aquarium book and a bottle of stress coat.

It’s nice when someone takes the time to explain and educate people on what to do right. (Also in the long run he stands to make more profit and she has to come back and buy fish)

Then again there is another guy in the same shop “who would try and convince you that goldfish and rabbits can live happily in a community tank together

 

[catxx]

i was told a story at my lfs of one of the guys when he was new sold some big aquatic frog (i don't know what it was exactly) with a betta.
the lady came back the next day wondering why her betta had been eaten
-__-

 

[GaryHug24]

Great story. Repeat business is what makes you successful and with that kind of attitude they will get plenty of repeat business. My LFS is excellent with that kind of stuff and they have a wonderful selection of livestock and hardware which makes you want to buy something every time you go in

 

[smurfyy_2k3]

nice to see the mother take note and do the right thing aswel really there are alot of people who would of just went to another fish shop and bought the any way

 

[SiriusStarr]

Thats exactly what we always do at our store ^^ We always find out what else is in the tank, if its new, and how big it is =) I've had many half hour-hour long discussions with customers about how to set up a new tank, what fish can go with what, etc etc. Its rewarding for us, too, when a customer comes in after properly cycling their tank and *then* adding new fish and they're all happy cause their fish are happy. ^^

 

[Miss Wiggle]

yeah I always go back to the shops that ask me what my set up is etc. Fair enough I've been keeping fish for 4/5 yrs now so know enough to work it out for myself before I buy fish. But they don't know that (well some of them do now cos I've chatted to them) so I'm always re-assured if they ask me and offer advice.

 

[Saedcantas]

It's good, but it would be better if asking all of those questions came so naturally to him that he wouldnt dream of even getting a bag ready for fish until he'd already ascertained that info.

The fish still had to go through the stress of being caught and bagged then put back The best LFS workers 8) wouldnt have gotten that far without asking