Mola Mola
Fish Fanatic
@Mola Mola - I have quite a few older ones and I accept them being 2-3C out... but if yours is at least 5C out (and is brand new) then I'd say it's a bad batch. Perhaps you could order one online from a different store (so hopefully a completely different batch) and return your current one for a refund when the new one arrives? Just out of interest what brand/size is it?
It's a 100W Elite heater. It came bundled with the aquarium, but I'm pretty sure that I could get them to replace it with another one.
I have now set the heater to 20C and left the lid of the tank open, and the thermometer has finally fallen to 30C. I'll keep an eye on it, but I do think that I am going to have to get another heater.