Aps Filter Faulty And Leaks, They Wont Replace!

[deftuch]

you really need to re read this thread before you make comments like that, ive sent them proof the filter is faulty, the shaking of the filter makes my aqaurium cloudy. anything else you want to add?

you have not sent them anything,

do they have the filter? are they testing it for you?

they are trying to help you, and your not letting them,

a video of a leaking filter does not prove its defective, for all they know this could be a user error, or installation error.....they need to see what is CAUSING the leak, to see how to fix it.....they can not do that remotely

i see what your saying but bottom line is, its called customer services for a reason and as a customer i am unhappy with the product and am requesting a replacement to suit my needs. ive had hundreds or products and many faulty items from all aspects of the market, same as everyone else, when ive had a fault i havent had to go through this much trouble.. ever!

 

[Mikey1]

i see what your saying but bottom line is, its called customer services for a reason and as a customer i am unhappy

they are trying to MAKE YOU be a happy customer!

you are not letting them!....you are not co-operating with their very resonable requests!

all i see from this is GOOD customer service.....they are willing to look at the filter, from there they will fix it or replace it.....that is standard proceedure in the business world.....im sorry but i dont see a problem with that customer service at all!


say you owned a car dealership.....

a customer buys a brand new car and drives it home, he lives an hour away.....he phones you when he gets home and says "gee, im really not happy with this car, it is making a strange noise and vibration in the front end", then he sends you a video of it....and says "gee, its a real inconvenience for me to return the car to you"

what would your response be?

would you say.....

"im sorry sir, you are welcome to bring the car into us so we can look at it and fix this problem immediately for you"

or would your response be.....

"im sorry sir, we will send another brand new car to your home immediately"

now you being the owner of the dealership.....from a business point of view which one makes more sense?.....are you going to repair the car he has for minimal cost?.....or are you going to just take his word for it, and give him another brand new car without even seeing what the problem is with the other one?

 

[techen]

Have a read of this

http/www.advicegui...aulty_goods.htm

They need to send you a new one, and if they don't then threaten them with trading standards. If this doesn't work then contact your local trading standards, they are normally really good and will follow things through.

They should be sending you a whole brand new filter, not just a head.

there offering me a new Filter if when They test it but i have Yo pack it up and Wait for them to Test it? What are my Rights regarding that?

of course they have to test it,

and of course you need to return it, that is common sense and knowledge in any business,

if they dont get the old one back it would be way too easy for buyers to scam them out of another new filter,

if they can fix it, they will fix it, its cheaper than giving you a new one.....you generally dont get a new product when you return a defective item, they fix the item if they can do so,

sorry for your problems, but business is business....and giving out another brand new filter to eveybody who complains is the fastest way to bankruptcy

Business is selling a product that works, Not selling faulty products off the bat. There on a fine line with many people with the same issues, So a stright out replacement would be more than okay.

 

[Mikey1]

Business is selling a product that works, Not selling faulty products off the bat. There on a fine line with many people with the same issues, So a stright out replacement would be more than okay.

yes, in a dream world every product is produced with perfection, unfortunately we live in a real world.....i dont care what the business is, mistakes happen and they always will happen

and there is still no proof the product is even defective, this could still be a user/installation error

 

[techen]

Business is selling a product that works, Not selling faulty products off the bat. There on a fine line with many people with the same issues, So a stright out replacement would be more than okay.

yes, in a dream world every product is produced with perfection, unfortunately we live in a real world.....i dont care what the business is, mistakes happen and they always will happen

Of course no product will be prefect but getting the same issue over and over and over again I think you'd learn to fix the issue instead of giving out free fiters because by law they have too anyway.

 

[deftuch]

Business is selling a product that works, Not selling faulty products off the bat. There on a fine line with many people with the same issues, So a stright out replacement would be more than okay.

yes, in a dream world every product is produced with perfection, unfortunately we live in a real world.....i dont care what the business is, mistakes happen and they always will happen

and there is still no proof the product is even defective, this could still be a user/installation error

lets see your ONLY filter cause you this many problems and see what you think is the best choice of action for yourself to carry out. if you want a debate about company procedures please feel free to start you own thread and invite me in to discuss it. otherwise you are not helping

 

[techen]

Business is selling a product that works, Not selling faulty products off the bat. There on a fine line with many people with the same issues, So a stright out replacement would be more than okay.

yes, in a dream world every product is produced with perfection, unfortunately we live in a real world.....i dont care what the business is, mistakes happen and they always will happen

and there is still no proof the product is even defective, this could still be a user/installation error

lets see your ONLY filter cause you this many problems and see what you think is the best choice of action for yourself to carry out. if you want a debate about company procedures please feel free to start you own thread and invite me in to discuss it. otherwise you are not helping

I love debates lawl,But yes. Your fish depend on your filter. It's pretty much there life line an if it fails so soon it's uttely pointless and stressful. Did you get anywhere with the company?

 

[deftuch]

i see what your saying but bottom line is, its called customer services for a reason and as a customer i am unhappy

they are trying to MAKE YOU be a happy customer!

you are not letting them!....you are not co-operating with their very resonable requests!

all i see from this is GOOD customer service.....they are willing to look at the filter, from there they will fix it or replace it.....that is standard proceedure in the business world.....im sorry but i dont see a problem with that customer service at all!


say you owned a car dealership.....

a customer buys a brand new car and drives it home, he lives an hour away.....he phones you when he gets home and says "gee, im really not happy with this car, it is making a strange noise and vibration in the front end", then he sends you a video of it....and says "gee, its a real inconvenience for me to return the car to you"

what would your response be?

would you say.....

"im sorry sir, you are welcome to bring the car into us so we can look at it and fix this problem immediately for you"

or would your response be.....

"im sorry sir, we will send another brand new car to your home immediately"

now you being the owner of the dealership.....from a business point of view which one makes more sense?.....are you going to repair the car he has for minimal cost?.....or are you going to just take his word for it, and give him another brand new car without even seeing what the problem is with the other one?

Business is selling a product that works, Not selling faulty products off the bat. There on a fine line with many people with the same issues, So a stright out replacement would be more than okay.

yes, in a dream world every product is produced with perfection, unfortunately we live in a real world.....i dont care what the business is, mistakes happen and they always will happen

and there is still no proof the product is even defective, this could still be a user/installation error

lets see your ONLY filter cause you this many problems and see what you think is the best choice of action for yourself to carry out. if you want a debate about company procedures please feel free to start you own thread and invite me in to discuss it. otherwise you are not helping

I love debates lawl,But yes. Your fish depend on your filter. It's pretty much there life line an if it fails so soon it's uttely pointless and stressful. Did you get anywhere with the company?

not yet no. i wont have to open myu filter again for another month so until then theres no immediate hassle. only when i re prime it does it leak ect ect

 

[techen]

I see, At least you still have a semi working filter.

 

[deftuch]

I see, At least you still have a semi working filter.

yeah like i said. it works, its just loud and a real nightmare to get up and running again

 

[Mikey1]

otherwise you are not helping

seems to me like the only one not helping your situation is yourself....

return the filter....its simple....if you choose not to its your own fault,

the ball is in your court, your fate is in your own hands, so no point in even discussing it any further,

 

[techen]

I see, At least you still have a semi working filter.

yeah like i said. it works, its just loud and a real nightmare to get up and running again

Yea I could believe your pain About to get myself a new fiter but its not going to be APS

 

[fluttermoth]

I think the point is that if detuch returns this filter, his tank will be left unfiltered while APS sort it out, which is obviously going to be a massive problem for his fish

I do see that companies can't just be sending out replacement filters to every Tom, Dick and Harry that asks them too; it's a tricky situation.

My best advice (although it's not very satisfactory) is to get another kind of filter running (and the pop bottle airstone idea would work; I've done similar things my self in emergencies) and send the APS one back.

And can we keep things polite, please, everybody, or the thread will get locked..

 

[Mikey1]

I think the point is that if detuch returns this filter, his tank will be left unfiltered while APS sort it out, which is obviously going to be a massive problem for his fish

i agree with you but unfortunately thats not the manufacturers problem,

thats kind of like taking your car in for repairs, then blaming the shop/garage because you can not get to work,

 

[ian]

The thing is when livestock is involved it becomes a different kettle of fish (pardon the pun), because livestock will be put in danger if the op doesn't have sufficient filtration this alters laws a little. At the end of the day the filter is clearly faulty and he needs a new one...tetratec, ehiem, hydor, etc etc are all know to send new filters/heads out via their customer service dept. the one thing I will say about aps is you get what you pay for. I would never own a aps filter again.

This is why it's worth involving CAB or trading standards, as the livestock will be in danger without filtration.