Aps Filter Faulty And Leaks, They Wont Replace!

[coolie]

Dave, thanks for the info, but the seller is offering to exchange the unit if deftuch sends it back, so Paypal will not simply give him his money back.

 

[deftuch]

Just read your recent posts since my reply.
Try having a word with Paypal/Ebay - they are one of the same - with regards to getting your money back.
I'm not sure how the system works but i think you have to go through Paypal first and raise an issue? - others who know better than i should be able to advise on this.

I bought my filter DIRECT from APS and NOT through Ebay. It could well be that APS are trying to get rid of second rate stock without declaring it.
Go back to your Ebay purchase history, select the item and read CAREFULLY how the item is described i.e NEW as in BRAND NEW or New as in reburbished.
Once you have re read the full description, post it on here and let the rest of us see what we can up with.

I have a sneaking suspicion - although it may take some time - you might have a case through Paypal to get a charge back, which in turn would give you the money to buy another decent filter.

Food for thought???

Regards

David

actually its funny you say that. the new head they sent me did look like it had been handled before

 

[deftuch]

il give them till wednsday to reply to my message, if not or they still refuse to send me a full replacement, then whats my best course of action would you say?

also i have the origanal juwel internal filter that came with the tank. if i did have to send my filter back do we think using this filter and making one or two diy sponge filters using all the ceramic rings and bio balls i currently have in use and 50 percent water changes daily would be a good idea? i have spare air pumps and could easily make a diy filter filled with ceramic rings from a 1 litre water bottle. does anyone know how well these diy filters actually perform? seems as they dont get much waste to the ceramic rings, more just the ammonia from the fish

 

[scotty]

i think with it being the xmas and new year period you will be lucky to hear from them until about the 3rd of january

 

[copps321]

as you was posting in my thread i will come here and post

i don't know about leaking as i have not tipped mine as i have not needed to but as for the sound mine is silent the only thing i hear is the water from my tank because of the pipe being above water level at the moment. i did have trouble priming it but i did not need to tip it or shake it anyway (infact might have been my fault i had trouble as i put the hoses on wrong side) so i do think you must have a faulty or used machine.

when you are contacting APS are you emailing? if you are try phoning them and if there still stupid and want your fish to die ask for a manager of some kind can guarentee you will get something sorted quicker talking to someone more in charge instead of having to go through a sort of middle man

 

[techen]

It's not a used filter, You can research APS yourself and get an overall feedback of badness from APS filter range. It's a known fact that some of there filters are poorly designed and may cause leaks. Half the reason they won't be nice is the amount of refunds they've had to handle due to people returning bad filters, They ought to fix there filter range they have now or face a lawsuit from someone very unhappy.

 

[copps321]

yes but there is also the feedback of no problems no leaks etc

 

[snazy]

That's a faulty filter defutch has. Can happen to anyone unfortunately, even with better brands. Tetratecs are known for leaking but many swear by them.
I worked for 2 major computer companies, won't mention names but probably more than half of you are using at the moment one of these brand computers and I can tell you anything can be faulty and there's a lot of happy and unhappy customers. Question is which group you've joined based on your personal experience. Unless you have made general statistics, you can't claim a company is worse because they sold you a faulty filter once.

 

[fluttermoth]

It's a bit of a long shot, but, OP, does your model filter come with the UV light? Have you fitted the glass sleeve for it?

I have four of the APS filters, and the only problem I've ever had (apart from one that can be tricky to prime sometimes) was when I didn't fit that sleeve, and the the filter did leak.

 

[deftuch]

i think with it being the xmas and new year period you will be lucky to hear from them until about the 3rd of january

yeah i got carried away. they sent me the labels a few days ago expecting me to send it away before xmas, i woudnt get it back until january either!

as you was posting in my thread i will come here and post

i don't know about leaking as i have not tipped mine as i have not needed to but as for the sound mine is silent the only thing i hear is the water from my tank because of the pipe being above water level at the moment. i did have trouble priming it but i did not need to tip it or shake it anyway (infact might have been my fault i had trouble as i put the hoses on wrong side) so i do think you must have a faulty or used machine.

when you are contacting APS are you emailing? if you are try phoning them and if there still stupid and want your fish to die ask for a manager of some kind can guarentee you will get something sorted quicker talking to someone more in charge instead of having to go through a sort of middle man

thankyou again for your feedback on the filter. i did my research before hand and alot of people have said its quiet, the silentness of a filter isd very important to me and mine is certainly not quiet running like it says on the box. infact i can hear it from ten metres away at the end of my landing! i coudnt even hear my old external from 10cm away! so its a big change for me. as i said there good filters when you leave them alone, but when it comes to cleaning out and re priming the air out, its a disaster! i havent spoke to them over the phone only in messages via ebay. the very first origanal video i sent them was looked at by a manager supposedly and the manager didnt find any faults. il wait till jan ther 5th or il contact them as soon as they are back in business

It's a bit of a long shot, but, OP, does your model filter come with the UV light? Have you fitted the glass sleeve for it?

I have four of the APS filters, and the only problem I've ever had (apart from one that can be tricky to prime sometimes) was when I didn't fit that sleeve, and the the filter did leak.

ive read that can cause leaks also. i do not have the uv model. as you can see in the video i have a big priming button and no handle, these are the models without uv and the uv models have the handle and a small button

yes but there is also the feedback of no problems no leaks etc

my filter leaks from the joint of the head to the bottom. the rubber o ring sits below this level. when tilted or shaken the pressure is causing it to leak., a clear design fault of some kind. this may be the reason the strongly suggest you use vaseline generously, i dont know

That's a faulty filter defutch has. Can happen to anyone unfortunately, even with better brands. Tetratecs are known for leaking but many swear by them.
I worked for 2 major computer companies, won't mention names but probably more than half of you are using at the moment one of these brand computers and I can tell you anything can be faulty and there's a lot of happy and unhappy customers. Question is which group you've joined based on your personal experience. Unless you have made general statistics, you can't claim a company is worse because they sold you a faulty filter once.

i know ewhat you mean. i find technology very inconsistent nowadays so to speak. i have a top of the range contract phone nearing the end of my 2 year contract, ive had nothing but trouble with it, its been sent away 5 times for the same problem. my cousin who has the exact same phone but the older model also has had to send his phone away many times for the same problem lol

 

[Mikey1]

Have a read of this

http/www.advicegui...aulty_goods.htm

They need to send you a new one, and if they don't then threaten them with trading standards. If this doesn't work then contact your local trading standards, they are normally really good and will follow things through.

They should be sending you a whole brand new filter, not just a head.

there offering me a new Filter if when They test it but i have Yo pack it up and Wait for them to Test it? What are my Rights regarding that?

of course they have to test it,

and of course you need to return it, that is common sense and knowledge in any business,

if they dont get the old one back it would be way too easy for buyers to scam them out of another new filter,

if they can fix it, they will fix it, its cheaper than giving you a new one.....you generally dont get a new product when you return a defective item, they fix the item if they can do so,

sorry for your problems, but business is business....and giving out another brand new filter to eveybody who complains is the fastest way to bankruptcy

 

[deftuch]

Have a read of this

http/www.advicegui...aulty_goods.htm

They need to send you a new one, and if they don't then threaten them with trading standards. If this doesn't work then contact your local trading standards, they are normally really good and will follow things through.

They should be sending you a whole brand new filter, not just a head.

there offering me a new Filter if when They test it but i have Yo pack it up and Wait for them to Test it? What are my Rights regarding that?

of course they have to test it,

and of course you need to return it, that is common sense and knowledge in any business,

if they dont get the old one back it would be way too easy for buyers to scam them out of another new filter?

if they can fix it, they will fix it.....you generally dont get a new product when you return a defective item, they fix the item if they can do so,

im sorry i dont understand your point?

 

[Mikey1]

Have a read of this

http/www.advicegui...aulty_goods.htm

They need to send you a new one, and if they don't then threaten them with trading standards. If this doesn't work then contact your local trading standards, they are normally really good and will follow things through.

They should be sending you a whole brand new filter, not just a head.

there offering me a new Filter if when They test it but i have Yo pack it up and Wait for them to Test it? What are my Rights regarding that?

of course they have to test it,

and of course you need to return it, that is common sense and knowledge in any business,

if they dont get the old one back it would be way too easy for buyers to scam them out of another new filter?

if they can fix it, they will fix it.....you generally dont get a new product when you return a defective item, they fix the item if they can do so,

im sorry i dont understand your point?

my point is....what do you expect?

do you expect them to ship a brand new filter to every customer that complains?

do you expect them to just take your word for it?

if that is what you expect you are living in a dream world

and just to add....a defective or noisy filter does not, and can not, make your water cloudy

 

[deftuch]

Have a read of this

http/www.advicegui...aulty_goods.htm

They need to send you a new one, and if they don't then threaten them with trading standards. If this doesn't work then contact your local trading standards, they are normally really good and will follow things through.

They should be sending you a whole brand new filter, not just a head.

there offering me a new Filter if when They test it but i have Yo pack it up and Wait for them to Test it? What are my Rights regarding that?

of course they have to test it,

and of course you need to return it, that is common sense and knowledge in any business,

if they dont get the old one back it would be way too easy for buyers to scam them out of another new filter?

if they can fix it, they will fix it.....you generally dont get a new product when you return a defective item, they fix the item if they can do so,

im sorry i dont understand your point?

my point is....what do you expect?

do you expect them to ship a brand new filter to every customer that complains?

do you expect them to just take your word for it?

if that is what you expect you are living in a dream world

and just to add....a defective or noisy filter does not, and can not, make your water cloudy

you really need to re read this thread before you make comments like that, ive sent them proof the filter is faulty, the shaking of the filter makes my aqaurium cloudy. anything else you want to add?

 

[Mikey1]

you really need to re read this thread before you make comments like that, ive sent them proof the filter is faulty, the shaking of the filter makes my aqaurium cloudy. anything else you want to add?

you have not sent them anything, or any proof of a defective filter,

do they have the filter? are they testing it for you?

they are trying to help you, and your not letting them,

a video of a leaking filter does not prove its defective, for all they know this could be a user error, or installation error.....they need to see what is CAUSING the leak, to see how to fix it.....they can not do that remotely