Anyone Have Any Bad Luck Yesterday?

[fifefish]

as you know it was friday the 13th the most unlucky day,
so i decided to buy a new plec to test out the theory his name is lucky ironically.
so has anyone had any luck or have been unlucky yesterday?

 

[Truck]

as you know it was friday the 13th the most unlucky day,
so i decided to buy a new plec to test out the theory his name is lucky ironically.
so has anyone had any luck or have been unlucky yesterday?

not yesterday but the day before my heater boiled my fish, and my cousin put paracetomol in my tank, killing my fish

 

[fifefish]

what fish died?

 

[Truck]

a wild caught proven pair of german blue rams (£20), 9 neon tetras 3 peppered corydoras

LFS told me to email juwel for compo

 

[fifefish]

a wild caught proven pair of german blue rams (£20), 9 neon tetras 3 peppered corydoras

LFS told me to email juwel for compo

thats a real shame, what sort of compensation are you going to get?

 

[Truck]

a wild caught proven pair of german blue rams (£20), 9 neon tetras 3 peppered corydoras

LFS told me to email juwel for compo

thats a real shame, what sort of compensation are you going to get?

well i would like the value of the fish back

 

[fifefish]

i didnt know there could be compensation for things like that,
take it u didnt tell them about the paracetamol

 

[Truck]

i didnt know there could be compensation for things like that,
take it u didnt tell them about the paracetamol

no, it cant have been tbh, the concentration is too small and i did loads of WC's

 

[backtotropical]

LFS told me to email juwel for compo

Truck, Juwel will probably tell you to take it up with the store where you bought the heater.

Under 'The Sale of Goods Act 1979', your contract is with the shop, not Juwel. The shop are legally obliged to sort the matter for you, and they need to take it up with Juwel, not you.

Don't let them palm you off (that doesn't sound right, but no jokes please ). Seriously though, lots of retailers try to divert you to the manufacturer to get out of their legal responsibilities, but they're not allowed to by law.

Cheers

BTT

 

[shelaghfishface]

email them!!! i had the same thing happen with my angels if you remember ( tho wasnt juwel) i just never got round to email elite.. lucky sods they are cos they would have had a right gob full, no you get on to them and get something back!!

good luck mate
shelagh xxxx
and the paracetamol would have been fine im sure when i was a kid my friend gave my goldfish in a bowl 2 and he was fine,,,, bet he still dont have headache

 

[bae1994]

that was a change of topic quick lol

 

[Truck]

@BTT where did you find that quote as ill print it off and take it to the shop

ive emailed them and told them about the proven wild caught pair, they cost me £30, but ill take it up with the LFS

 

[backtotropical]

@BTT where did you find that quote as ill print it off and take it to the shop

Heres a good link to 'Which' website explaining your rights under the act.

[URL="http/www.which.co.uk/advice/understandin...s-act/index.jsp"]http/www.which.co.uk/advice/understandin...s-act/index.jsp[/URL]

If you want some more in-depth reading, heres the full act in all its glory.

[URL="http/www.opsi.gov.uk/RevisedStatutes/Act...a_19790054_en_1"]http/www.opsi.gov.uk/RevisedStatutes/Act...a_19790054_en_1[/URL]

The main thing you need to consider is whether it is more or less than 6 months old. If its less than 6 months, the onus is on the retailer to prove that you caused the damage or it was caused by reasonable wear and tear. If its over 6 months old, the onus is on you to prove the damage was caused by an inherent fault.

Good luck. Let us know how you get on. Remember, they have no right to refer you directly to the manufacturer.

BTT

 

[Truck]

it was two months old, and i bet theyll test it and it works knowing my look but they swapped it now, and i have no proof anymore that it was me thanks for the links i will show it them.

 

[backtotropical]

I didn't realise they had already replaced it. Good on them, that is what they should do.

I'm not so sure where you stand on getting compo now if you don't have any proof anymore. Maybe best to e-mail Juwel on that point and see if you get anywhere. They might just tell you to get lost though............

BTT