Yes its true, petsmart employee's are stupid

[fufanu360]

ya that was a bit pointless dude

 

[GuppyDude]

i dont think anyone there was right or wrong, i think it was very nice that the fishnetguy was considerate enuf to offer help in makeing a desision but when someone says i want danios in a bagie, u give them danios in a baggie and he also does not have a magic crystal ball, he had no idea of ur friend's experiance, it was wrong for her to get offended and angry so easily. i do understand the frustration thogh, u just gotta deal with it thogh, no matter who you are everyone else is a step behind. ( and yes i agree fishnetguy didn't kno what hes was talking about )

 

[enchanted]

How about everyone step back and take a look first at Petco. Why is Petco so down and out and everyone out to get them? Because of the treatment of pets and their care both inside the store and to those they sell to.

The difference between Petsmart and Petco is that on a corporate level they have taken steps to avoid the downturn Petco has suffered.

I walked into the Petco locally and although they had gourgeous tanks, etc... I didn't buy anything. It wasn't because of what I knew about them, nor the fish, nor anything physically about the store. It was because their were no other customers in the store.......

Now, walk into a petsmart and their are customers. Primarily because people know they not only treat the pets well they also treat the customers well and care about what happens. Whether the employees care or not they are required to by policy.

So, look at it from the employees perspective. This person is purchasing fish that he percieves will be abused and have a guarantee, etc...

As an employee what he sees is the possibility of selling fish that could be returned and having a manager jump on him and possibly lose his job for policy violations.

Now, whether it was right or wrong in our eyes I do have a few friends that work at Petsmart. What he did was right in policy of Petsmart.

Personally, based of the attitude of the customer what he did was right overall.

In a situation like that you do a simple explanation of WHY it is not a problem to purchase the Danios. This simple explanation could have alleviated the whole problem and eliminated the policy violation.

But instead the customer became irate and went off. This is where it went downhill. No matter how you look at it, it was not the Petsmart employees fault. He did not have the whole facts and a 30 second statement could have given the employee the whole facts. But instead of this the customer went off.

I used to be like this and had to learn the hard way that anger, shouting, etc... are not the reasonable solution to anything. A calm attitude and cool head will get you miles ahead in any situation.

 

[CFC]

ok imagine this, youre at work and have a short ammount of time before the train comes so you go to the fish shop and ask for some fish that you can adequately house and keep in good condition.
Next a nosy no it all eaves drops and tells you you cant take the fish because you will miss treat them (i'd be angry about now)
You say hey im not mistreating them and anyhow there only 69 cents. Mean while the trains coming and youve been at work all day.
The no it all waddles off to speak to someone who has a reputation of misinformation and you are 90% shore you know more then both the no it all and his boss, theytalk about you for a while before deciding that you are not good enough to have one of these fish but you can have one of these because there cheaper and will probably die anyway.
Stuff that, does anyone not see why this guy is angry?
If you agree with the fish store you obviously enjoy an argument and dont seem to care that the fish were destined for a tank were they could; a> keep the tank healthy for future fry, b>not be in a crowded lfs tank anymore c>in all likely hood survive as danios are awesome as dithers (make that definatlety survive until the fry are bigger)

My rambling will finish






here.

I couldn't understand half of that.

ya that was a bit pointless dude

I dont see how you couldnt understand that, i understood the whole post perfectly.

It was insultive of the store worker to assume that the fish buyer was unable to keep danio's properly and even more insultive for him to offer feeders instead, if someone offered me feeder goldfish to add to one of my tanks they would be risking a punch on the nose. The store worker didnt even ask what Cichlids the danios would be kept with, for all he knew (and we know for that matter since no one has given a species name) the could have been Appistogramma and he wanted the danios as comfort fish to help them to spawn, many breeders of wild caught Dwarf Cichlids employ this method as the sight of small surface dwelling fish put the cichlids at ease as it is a sign no predators are about.
If i had my fish keeping abilities and experience questioned by a store worker in a real fish store i would be angry let alone if i were questioned by someone working in a pet store that also sells a few fish, then i would be furious.

 

[mwm]

Once again...Danios and "feeder goldfish" are allll the same its just a name and apperance that makes em diffrent, my JD tells me they both taste the same just kidding but really who cares they both have equal feelings and s**t the only diffrence is the name and shape, size,Color

 

[Dorkhedeos]

the petsmart near my place knows alot. they wouldnt let me buy blue german rams cause i had a 10 gallon, even when i told them i was going to get a bigger tank. they said come back once you get that tank. the rams were an inch long, so they couldve lived in my 10 gal for a while

 

[modernhamlet]

If i had my fish keeping abilities and experience questioned by a store worker in a real fish store i would be angry let alone if i were questioned by someone working in a pet store that also sells a few fish, then i would be furious.

But how are they supposed to immediately know an experienced fishkeeper like you from a new fishkeeper that doesn't understand what they're doing from a bratty kid who wants to harm the fish?

The only way to do so is to ask questions and based on the answers make a determination as to the knowledge/intent of the customer. Is this process perfect? Of course not. But preventing people from buying fish that won't have a reasonable home or will be actively abused is more important than someone inconveniencing you for a couple of minutes by making sure you know what you're doing.

I have no doubt in the described situation, you could have explained within 30 seconds the situation and had your fish bagged and purchased. Yes, the employee didn't have all the information he could have. Yes, the employee was an idiot to suggest feeders instead. But I stand by my opinion that the kid was looking for an argument and gave intentionally inadequate information in order to start one.

There are enough fishstores these days that are more interested making a buck than serving the customer (through education and preventing them from making mistakes). Don't discourage policies and attitudes that will, more often than not, promote increased knowledge and overall fish welfare.

 

[Teelie]

I couldn't understand half of that.

ya that was a bit pointless dude

I dont see how you couldnt understand that, i understood the whole post perfectly.

It was insultive of the store worker to assume that the fish buyer was unable to keep danio's properly and even more insultive for him to offer feeders instead, if someone offered me feeder goldfish to add to one of my tanks they would be risking a punch on the nose. The store worker didnt even ask what Cichlids the danios would be kept with, for all he knew (and we know for that matter since no one has given a species name) the could have been Appistogramma and he wanted the danios as comfort fish to help them to spawn, many breeders of wild caught Dwarf Cichlids employ this method as the sight of small surface dwelling fish put the cichlids at ease as it is a sign no predators are about.
If i had my fish keeping abilities and experience questioned by a store worker in a real fish store i would be angry let alone if i were questioned by someone working in a pet store that also sells a few fish, then i would be furious.

The problem is the grammar and structure. I am not going to try reading through something that had no effort in it. I don't know how old he is, but he should be old enough to know how to write something understandable if he wants to be taken seriously.

As to the store employee and "insulting" the person, that person did not tell the store employee anything, nor did he offer to clarify his seemingly stupid stocking attempts and as every single one of you knows, we all start out knowing nothing and the employee has to assume this guy knew nothing. His attitude, the way he disregards the employee and gets cocky and rude just reinforce an attitude that he shouldn't be owning pets, let alone telling the employee what to do.

What's most telling of your post is how you would be insulted by being questioned by a store employee when nearly everyone here always bashes employees for knowing nothing and for not asking questions or knowing what their doing.

You can't have it both ways. You can't be insulted by ignorant store employees and then equally insulted by ones who know something and ask questions and refuse to sell fish to potentially ignorant and bad fish keepers.