BigFishSmallPond
Fish Crazy
Hello, yesterday i got two new cichlids as i noted in the forum and one of them went awol. I quarantined him and he came out of it but when i tried to put him in with the other fish again they chased him so i put him in his own tank. I assumed he was stressed and I told her the other fish were being aggressive RIGHT AWAY. She told me if he died to bring in a water sample and that all fish were guaranteed for 48 hours. Well my water is fine I test it daily for Nitrites, ammonia and nitrates. I dont have ph test so i couldnt say for that but all the other fish in the tank (7 of em in a 40) are fine. INCUDING the other fish i bought with the one im trying to return. On top of it all all the other fish in my tank came from the same tank at the store.
This morning first thing i called and told her i would be bringing him back to just exchange for another as he was not getting along with the other fish and she said that would be fine as they were guaranteed for 48 hours.
When I arrived she was very rude, and offensive to me. I tried to explain to her that the aggression is spread out in larger numbers and since they have much larger numbers than I, this fish wasnt picked on so much in their tank. She was nothing but rude to me (as she is every time even when i talk to the boss prior and he tells me its all good). She assumes its my water, which they are free to test but they could at least take my word for it. She told me i changed my story when i said exactly what im saying now and have said every time. Finally she refuses to exchange my fish or sell me another (i wanted to exchange that one and get another also so spend ANOTHER 10 bucks at her store). He said he wanted to test my water and started testing what i brought him in. If i was being dishonest i could have told him that was the fish tank water i had him in but I even said that it was the quarantine water, and that i tested the water and all was fine. He said he would do nothing for me until i brought a sample in (which again they would have no idea if i brought wate3r from my 40, 25 or ten). Which is fine i test the water and its clear i just dont appreciate my intelligence and honesty questioned by ignorant people that dont have a clue about what they are selling. And i probably left out a chunk more of stuff they did but there is too much to type. I informed them i wont be doing business there anymore she said something along the lines of good (cuz the twice ive had to return things due to THEIR misinformation was such hard work for her) and i will be speaking with the owner at his earliest convenience. There was even other cashiers looking at me apologetically because i deal with them all the time and have nothing but a decent, polite repoire. Anyway now the lfs is giving me carpal tunnel syndrome and i dont wanna give them THAT satisfaction either. Just thought u all might like to hear this stuff and give me anymore ammo when i speak to the boss in the next few days cuz this place is HORRIBLE from overstocking to misinformation to poor customer service. ^$#%$#%$#%$#%#@#$@
*rantrantrant*
-ak
This morning first thing i called and told her i would be bringing him back to just exchange for another as he was not getting along with the other fish and she said that would be fine as they were guaranteed for 48 hours.
When I arrived she was very rude, and offensive to me. I tried to explain to her that the aggression is spread out in larger numbers and since they have much larger numbers than I, this fish wasnt picked on so much in their tank. She was nothing but rude to me (as she is every time even when i talk to the boss prior and he tells me its all good). She assumes its my water, which they are free to test but they could at least take my word for it. She told me i changed my story when i said exactly what im saying now and have said every time. Finally she refuses to exchange my fish or sell me another (i wanted to exchange that one and get another also so spend ANOTHER 10 bucks at her store). He said he wanted to test my water and started testing what i brought him in. If i was being dishonest i could have told him that was the fish tank water i had him in but I even said that it was the quarantine water, and that i tested the water and all was fine. He said he would do nothing for me until i brought a sample in (which again they would have no idea if i brought wate3r from my 40, 25 or ten). Which is fine i test the water and its clear i just dont appreciate my intelligence and honesty questioned by ignorant people that dont have a clue about what they are selling. And i probably left out a chunk more of stuff they did but there is too much to type. I informed them i wont be doing business there anymore she said something along the lines of good (cuz the twice ive had to return things due to THEIR misinformation was such hard work for her) and i will be speaking with the owner at his earliest convenience. There was even other cashiers looking at me apologetically because i deal with them all the time and have nothing but a decent, polite repoire. Anyway now the lfs is giving me carpal tunnel syndrome and i dont wanna give them THAT satisfaction either. Just thought u all might like to hear this stuff and give me anymore ammo when i speak to the boss in the next few days cuz this place is HORRIBLE from overstocking to misinformation to poor customer service. ^$#%$#%$#%$#%#@#$@
*rantrantrant*
-ak
I found out the hard way to never trust what a LPS or LFS employee tells you. 
