I see a couple things that could be the problem. Additive to change your ph are bad news, they will cause ph swings in all but the softest water. This kills fish faster than anything. Most fish will acclimate to a ph range between 6 and 8. If your water is more acidic or alkaline than that, and you are determined to change the ph do it the right way, get a ro unit.
If you changed the charcoal AND the filter media, your tank is recycling. You should change half the media at a time, and float the old media in the tank for a week to help transfer the nitrobacters. Do some water tests & post the results.
I would be doing water changes more often. 25% weekly may help. Also, what procedure did you use to introduce the eel to your tank?
Tolak