Hi, newbie here 
I've been reading here just now and I am totally gobsmacked at the lack of info given to me by my local fish shops!!!!!
There are 3 locally. Pets-at-home, who was only interested in selling us a massive tank when we wanted to start small, so they lost our custom straight away.
Went to another place which is locally owned and got a got reputation. They advised us on the tank etc and told us to fill it up with water, leave it for a week and come back for some fish after 7 days. They didnt even tell us about putting in the stuff to take the chlorine out of tap water!!! Luckily my husband remembered from when his little bro had a tank. We ended up in the 3rd local shop, desperate for some guidance. They advised us to get a thermometer, told us a little bit more about what we needed etc so we decided we'd go with that shop from now on.
Went back after the tank had been stood a week and they sold us 6 platys. Told us to take them home and leave the bag floating in the water for 10 mins, then open the bag and let the aquarium water in slowly so we thought we'd found a fab place with great advise.
I didn't know ANYTHING about fishless cycling and I would def have gone for that rather than have what we have now, which is basically new tank syndrome! High levels of ammonia and nitrite, PH is OK but everything else is going bonkers. We had been advised to come back a week later to get some more fish...of course the sample of water brought up all kinds of nasties and we were told we werent taking fish home that day. We have been told to feed them less as we had been overfeeding them, do one partial water change, add biological booster every day, and wait til the levels come right. We bought a home testing kit and tbh no change has happened since.
I don't want the fishys to die, I can't believe I wasn't advised abou fishless cycling! I will so be doing that when we upgrade. So now I am going to be reading some of the fab advise on here and seeing if we can resolve our problems without my fish dying....
Tammy (who is now looking for her 4th local shop, hopefully they'll have a clue about what they are doing....!)
I've been reading here just now and I am totally gobsmacked at the lack of info given to me by my local fish shops!!!!!
There are 3 locally. Pets-at-home, who was only interested in selling us a massive tank when we wanted to start small, so they lost our custom straight away.
Went to another place which is locally owned and got a got reputation. They advised us on the tank etc and told us to fill it up with water, leave it for a week and come back for some fish after 7 days. They didnt even tell us about putting in the stuff to take the chlorine out of tap water!!! Luckily my husband remembered from when his little bro had a tank. We ended up in the 3rd local shop, desperate for some guidance. They advised us to get a thermometer, told us a little bit more about what we needed etc so we decided we'd go with that shop from now on.
Went back after the tank had been stood a week and they sold us 6 platys. Told us to take them home and leave the bag floating in the water for 10 mins, then open the bag and let the aquarium water in slowly so we thought we'd found a fab place with great advise.
I didn't know ANYTHING about fishless cycling and I would def have gone for that rather than have what we have now, which is basically new tank syndrome! High levels of ammonia and nitrite, PH is OK but everything else is going bonkers. We had been advised to come back a week later to get some more fish...of course the sample of water brought up all kinds of nasties and we were told we werent taking fish home that day. We have been told to feed them less as we had been overfeeding them, do one partial water change, add biological booster every day, and wait til the levels come right. We bought a home testing kit and tbh no change has happened since.
I don't want the fishys to die, I can't believe I wasn't advised abou fishless cycling! I will so be doing that when we upgrade. So now I am going to be reading some of the fab advise on here and seeing if we can resolve our problems without my fish dying....
Tammy (who is now looking for her 4th local shop, hopefully they'll have a clue about what they are doing....!)