I will go back one of the other days when one of the other people are there. There is one lady who is nice, even though the first time I went there she was terribly meam, lol. But I am sure she will understand, as she is an african cichlid breeder by profession, and know alot about those things.
lfs troubles!
- Thread starter wrs
- Start date
The August FOTM Contest Poll is open!
🏆 Click to vote! 🏆
yvez9
you don't know JACK FISH
good luck with that
whatever happens, i personally would never go back there for the simple reason they tried to screw you... anyway, you do what you want though, that's just me and my principles!
whatever happens, i personally would never go back there for the simple reason they tried to screw you... anyway, you do what you want though, that's just me and my principles!
boxman
Fishaholic
We have consumer protection organisations over here, whether there is something in the US of a similar nature I don't know.
I've read the threads and it sounds mad to me!
Definately get them to test the water infront of you and make sure you have printouts to backup your arguments.
Hope it all works out!
I've read the threads and it sounds mad to me!
Definately get them to test the water infront of you and make sure you have printouts to backup your arguments.
Hope it all works out!
but what if the water is at 7 like they want it to be? Then I will look like a fool. But I do recall signs that say the PH and temp that the fish should be kept at, and I am sure it is 7-7.6.
and I the part that gets me the most mad is that they said that they wouldnt die from the PH but I wouldnt get my money back anyways!
and I the part that gets me the most mad is that they said that they wouldnt die from the PH but I wouldnt get my money back anyways!
It sounds like your LFS is a little dense in what they are saying about the pH HOWEVER, if your other fish killed the new fish, I dont' see how the LFS would be responsible for that. They didn't do anything wrong.wrs said:
They are still under the return policy. there is no specific thing saying that the fish have to die naturally, it says if they die with in 21 days and the water checks out okay, then you get the money back.
But they are saying its the Ph that is super high and brackish or even once they said SW levela and blah blah blah that killed the fish. Then they say it isnt the Ph's fault that killed them, but you have to get the Ph down, because we dont want the Ph to kill the fish, even though it wasnt the Ph's fault. Though it still should be lower! I just want my money back because a 7.2 Ph will not be responsible for the fish. It is not like they are wild caught and need wild caught water, they are tank breed. Which means that they are raised in normal water, not wild water.
The lfs is ripping me off, and I do not like it at all.
But they are saying its the Ph that is super high and brackish or even once they said SW levela and blah blah blah that killed the fish. Then they say it isnt the Ph's fault that killed them, but you have to get the Ph down, because we dont want the Ph to kill the fish, even though it wasnt the Ph's fault. Though it still should be lower! I just want my money back because a 7.2 Ph will not be responsible for the fish. It is not like they are wild caught and need wild caught water, they are tank breed. Which means that they are raised in normal water, not wild water.
The lfs is ripping me off, and I do not like it at all.
I hate LFS that aren't knowledgable but if I was a store owner, I know that I would not give a credit/refund for something that wasn't my fault. Have you told them why the fish died? That you know for a fact that it wasn't the pH. The LFS is wrong too in that they are trying to blame it on something that it isn't but still, they were in no way responsible for the death of the fish nor is there anything they could have done to prevent it. I don't want to be the bad guy here but I don't think you deserve a refund. Sorry
the policy states that it is the water that determines if you get a refund or not. It says nothing about the fish being eaten or what not to the other fish that a refun can not get payed back.
and it even says i THINK that it was the kribs because I did see them eating one dead under a rock. But they could hav ebeen sick to start with and it died and then they ate that dead one before I got to it.
and nor did I say that they were responisble for the fishes death. usually the stores arent responsible for the deaths, but if they are in the refund time, they still have to give you the refund if everything checks out ok.
and 7.2 is fine! It even lists 7.2 as a good Ph on theyre little papers posted throughout the store saying what the Ph and all should be! The thing is that they decide now that the Ph is too high, when it never was before when I returned fish there. It was always the same, and now they think, huh, 7.2 is way way super high. Red read the last post I made, and you will see what the lady said to, and why I am mad.
and it even says i THINK that it was the kribs because I did see them eating one dead under a rock. But they could hav ebeen sick to start with and it died and then they ate that dead one before I got to it.
and nor did I say that they were responisble for the fishes death. usually the stores arent responsible for the deaths, but if they are in the refund time, they still have to give you the refund if everything checks out ok.
and 7.2 is fine! It even lists 7.2 as a good Ph on theyre little papers posted throughout the store saying what the Ph and all should be! The thing is that they decide now that the Ph is too high, when it never was before when I returned fish there. It was always the same, and now they think, huh, 7.2 is way way super high. Red read the last post I made, and you will see what the lady said to, and why I am mad.
OohFeeshy
It's only forever; not long at all...
pH really doesn't make a great deal of difference. The only time it really does (IMO anyway) is...
1. When your pH is radicly different to what the fish was used to and you don't accimaltise slowly enough
2. When you've added something that screws it up (eg, it was 7.2 and you added pH down to get it to 7 and it went to 6)
3. When you are dealing with fish that are not hardy enough to deal with pH other than their natural environment (eg. discus)
Don't worry, I'm shy too. I'm 13, fat and have a goofy voice
But going back and saying 'excuse me, I bought back my dead fish the other day for a refund and I didn't get it because you said the ph was too high when it was fine.' If they debate it, as said, get them to test theirs. As they are local, I'm sure theirs won't be much different to yours. I have no idea what mine is, but i live in an area with very hard water.
1. When your pH is radicly different to what the fish was used to and you don't accimaltise slowly enough
2. When you've added something that screws it up (eg, it was 7.2 and you added pH down to get it to 7 and it went to 6)
3. When you are dealing with fish that are not hardy enough to deal with pH other than their natural environment (eg. discus)
Don't worry, I'm shy too. I'm 13, fat and have a goofy voice
But going back and saying 'excuse me, I bought back my dead fish the other day for a refund and I didn't get it because you said the ph was too high when it was fine.' If they debate it, as said, get them to test theirs. As they are local, I'm sure theirs won't be much different to yours. I have no idea what mine is, but i live in an area with very hard water.
/www.aquariumsite.com/freshwater/chemistry.phpI wrote an e-mail to one of those American Cichlid association people telling him about how the ram died, and that I believe that the Ph was not to high for it, and asking if that is correct, as it was acclimated slowely and correctly to the tank. I am hoping he responds, then I will go into the lfs and show them the answer.
Just for the record rams are sensative to pH and shouldnt really be kept in water above neutral (7). Recently rams have been bred in Eastern Europe to create a hardier blood line which are more tolerent of higher pH but even these will do better when kept in soft acidic water.
Also remember that pH is logarythmical meaning that a rise of 0.1 is equal to a change of 10, if the pH of the lfs water IS 7 then being placed into water with a pH of 7.2 without a slow acclimatisation would have resulted in pH shock. Fish do not handle changes in pH of greater than 10 in 24 hours very well and more delicate species are likely to fall ill and die.
Also remember that pH is logarythmical meaning that a rise of 0.1 is equal to a change of 10, if the pH of the lfs water IS 7 then being placed into water with a pH of 7.2 without a slow acclimatisation would have resulted in pH shock. Fish do not handle changes in pH of greater than 10 in 24 hours very well and more delicate species are likely to fall ill and die.
but I had the fish for 2 weeks, wouldnt it have died by then if it was ph shock?
i do know that all the lfs water is not as they say, as I have tested some after bringing it home. Some was in the high 8's and some all the way down to 6.
i do know that all the lfs water is not as they say, as I have tested some after bringing it home. Some was in the high 8's and some all the way down to 6.
Similar threads
Most reactions
-
368 -
229 -
188 -
155 -
152 -
118
-
117 -
116
-
106
-
71 -
67 -
66 -
57 -
48 -
38