On an ongoing basis, it's normally recommended to do 30-50% weekly, depending upon how heavily stocked, and how heavily planted, the tank is.
However, before you or he go off and do that now, you need to be aware of Old Tank Syndrome. This is where the fish get used to living in dodgy situations, and if you change too much water too quickly, it can be such a shock to their system, it can kill them.
Can you run a full set of tests, please. I mean ammonia, nitrite, nitrate, pH and KH, and also run the nitrate, pH and KH tests on the tap water that will be used to do the water change. Post the results up here. I would like to compare the current tank water with the new, so that we can check it's not too different.