To be honest when I first started I would not have bought any fish from P@H (in dunstable), but they were quite good on equipment prices, (REALLY good in fact on an APS400 airpump they had mispriced but honoured it anyway

), and their bogwood prices seemed pretty good too for the 2 lumps I got.
Looked at fish a couple of times in there since and I have to say things are looking much better, last time I went in there were even some of the tanks clearly labelled as being under quarantine!
When I bought the bogwood, a helpful chap there just wandered up to me and said;
"whatever it says on it about it being presoaked ignore it, still soak it or better still boil it for a few hours if you want most of the tannins to come out. Otherwise they will colour your water, it's not a problem and not dangerous but you might not like it"
Looking up I expected to see a fellow fish keeper, and how surprised was I to see the green shirt of a P@H employee!
In summary, I would have NEVER bought fish from there before, but now I would at least consider it. Of course always check the state of the fish and the tanks before hand, but now they have managed to at least escape my "No-No-Never" stamp!