Yes i`ve done both the ph and the high ph tests
you don't do both. you only do the pH high test if the regular pH test is maxed out. Or, you only do the regular pH test when the high pH test bottoms out.
When the pH is significantly outside the range of the tests, the results have no meaning. I.e. if the regular test goes to 7.5 ish (if I remember correctly), and your water's pH is 8.4, the value you get when you do the regular test has no meaning.
Think of it way as an analogy. If your ruler only measures 12 inches, you can't measure something 30 inches long as accurately as if you had a yardstick 36 inches long.
So, with that, I'd suggest 2 things:
1) do the regular test, if it is near the max, then and only then do the high pH test. Report the high pH test as your pH.
2) if you are on city/county water (i.e. not a well) take a glass of water and set it out 24 hours. Then, perform the pH test on it as well. This is your base pH. If the tank is significantly different from the pH in that glass, then you can start to look for reasons why it is different. You need to wait 24 hours, because municipal water companies will often add CO2 to the water to make it temporarily more acidic to minimize lime deposits in the lines.