You will need to post a pic otherwise it might not be responded to. It doesn't sound good though. Id say some kind of internal parasite (as it is bulging out of her head but not changed the colouring) or a growth of some kind. Neither is good. I believe some kind of melafix/betafix/melafake kind of med might help. Salt is good too, ground up aquarium salt the ratio 3-5 teaspoons per gallon, I believe. Other people are probably better at answering but a pic would help immensely. Also if you do add a pic edit the topic to say that it's been added. HTH