Considering that they were pouring water from a bucket into a tank, I'm not surprised that they killed their fish. If I remember correctly they only had a small tank (40L I think). It is true that fish like current, but when I first set up my 125L, even 'gently' pouring water in from a bucket created a large amount of pressure that would pin debris under where I was pouring. I would think if this happened to a fish, they would find this quite stressful.
Now in response to Barney's reply. I do not leave the water to stand to stabilize my ph. I use PH down to get the standing water down to the desired PH before adding it to the tank, I leave it to stand so that any chlorine etc that has not been neutralized by the aqua safe has a chance to leave to the water before I add it to the tank.
Now I'm not too sure about your bedrooms, but mine is usually about 21 - 23 degrees C. Adding water of this temp to a tank of 27 degree's is not desirable, as you are aware that this would shock the fish.
Maybe I should have been a bit more clearer with my original response and I apologise if this is the case.
I pour water from buckets into my tanks all the time and have done so for around 8 years and have never stressed a fish by doing so, let alone kill one. As I said above, most fish actually like it and will sometimes even play in the flow of cooler water.
I would advise you against using PH down in your tank as, although it does have the desired effect of reducing the PH, it will only last a short while and you are likely to suffer PH fluctuations as a result. Most fish will adapt to a high PH with no problem. Keeping the PH stable is far more important than attaining the correct value. PH down is a waste of money IMO as it is unnecessary, and probably causes more problems in your tank than it solves.
If you really want to lower your PH, there are more reliable ways of doing so, for example

bogwood or a peat filter or mixing tap water with RO water. All of these methods would have the same effect on the PH as PH Down, but would hold the Ph more stable, which is the most important point.
Also, the difference in temperature is very unlikely to shock the fish. Even with an extreme scenario, say you do a 50% water change, your room is 21 degrees and your tank is 27 degrees. This will bring the temp of your tank water to around 24 degrees, a drop of 3 degrees. As I said above, most fish will actually like the cooler water and it can encourage them to spawn. Almost all fish would experience temperature fluctuations of more than 3 degrees in their natural habitat. I am not disputing that temperature shock can occur, but merely saying that it would take a much larger fluctuation than would occur in your tank through doing a routine water change.