yeah..used some good bacteria additives....tank was cycled in 3 weeks
test kit is local multi kit....seems fine (I hope)
new water is mixed with safe start before change
just a nitrate reducer last week....although results were less than 10
fish looks fine in colour and is feeding...not flicking or rubbing but is moving tail fin fast but just hovering
thanks for your interest
When you say safe start do you mean Tetra safe start because this is not a declorinater, you need Tetra aqua safe.
If you have been treating tap water with Tetra safe start then you will need to purchase some tetra aqua safe URGENTLY. Not dechlorinating your tap water will kill the bacteria which keeps the ammonia/nitrites in check it will also put your fish under stress.
If the above is the case then please do the following steps:
a) purchase tetra aqua safe
b) empty 90% of aquarium water and replace with dechlorinated water(This will get rid of the chemicals that have been applied),
(water to roughly match tank water temp, use hot water from a boiled kettle to mix with your cold tap water)
c) Do not put any more chemicals in(bacteria additives/nitrate reducer/safe start)
d) Go to this link which will then guide you through what we call a fish in cycle, you will find it under Cycling where you will find other useful info e.g whats cycling & the nitrogen cycle. http

/www.fishforums.net/index.php?/topic/277264-beginners-resource-center/
Hope this helps, Skins.
P.S please don't think you have done anything wrong, it sounds like your local fish shop has mislead you but then at the end of the day all they want is your hard earned money.