Jewel Lights

[smithrc]

The front lights in out trigon 350 packed up over the weekend.
I tested the timer - ok, I tested the fuse - ok

so today I got a replacement tube and have swapped them about until I was blue in the face and its still not working....

I cant locate the starter to check that, where is it?

any tips?

 

[CFC]

They dont have starters as they run on electronic ballasts. This is a common problem with juwel lighting units, i've had it happen twice on my rio 300. If the tank is under a year old they will replace it free of charge, if not its time to get the cheque book out as they arent cheap.

 

[smithrc]

They dont have starters as they run on electronic ballasts. This is a common problem with juwel lighting units, i've had it happen twice on my rio 300. If the tank is under a year old they will replace it free of charge, if not its time to get the cheque book out as they arent cheap.

[snapback]845139[/snapback]​

bugger - it was a 2nd hand...

Might have to take it apart and have a fiddle...

 

[The-Wolf]

the first thing to do is ring juwel
they are extreamly helpful and will often replace
the unit for a nominal fee, providing you send the
faulty one back.

 

[Bloo]

Yep, have to say the same thing happend to mine
It cost me £45 or something to replace

 

[smithrc]

anyone got a number??

a new unit is £65 - Part ex repair is a great idea

 

[SarahBravo]

www.juwel.co.uk

Telephone: +44 (0)1844 261286 Fax: +44 (0)1844 261012

 

[smithrc]

www.juwel.co.uk

Telephone: +44 (0)1844 261286 Fax: +44 (0)1844 261012

[snapback]851030[/snapback]​

Thats actually a company called Aquacare not Juwel

They wany £75 for a new unit and will let me know about an exchange.

 

[smithrc]

P.S. this is the link to the genuine Juwel site

JUWEL Service-Centre
It has a contact email address but it fails
Tel : 01953 606 363


They dont offer an exchange and they suggest replacing the whole unit.

Out comes the tools tonight then.