Has Anyone Ever E-mailed Tropica

[stevenufc]

i recently e-mailed tropica as when i planted one of their plants (my first in the tank it was unknown to me full of snails) i e-mailed tropica but have never received a reply.

i was only asking them for how to remove them not a refund by the way.

has anyone else ever received a reply?

or do they just take your money and run?

steve

 

[Themuleous]

Yes Ive emailed them and have heard of several others doing the same. Always have been quick to reply and help. That said, removal of snails isn't really within their normal remit so they probably haven't replied for that reason.

As for snail removal, most of the common loaches will east the little buggers, that's if you've got space. If not, then snails can be a sign of overfeeding, try cutting back on the feeds, that should at least stop them taking over the tank.

Sam

 

[stevenufc]

tropica have replied i think there reply is maybe of interest to all so here it is

"Dear Steve



There is only one way – and that is the hard way. You will have to remove them manually as soon as you observe them in the tank. The problem is that there will still be eggs from the snails sitting on leaves and stems, and from here, new snails will develop with time. If it turns out to be a major problem, then you can consider to gently take up the most infected plants, rinse them in a bleach solution (2-4% chlorine) for 30-60 seconds, rinse with water and replant in the tank."



hope this is of use to others with snail problems

steve

 

[thefirethief]

Any idea what kind of snails are they? Ive got a colony of trumpet snails that hitch hiked their way into my tank, and Im quite fond of them actually. My Yo Yo loaches keep the population under control anyway.

One method I know of is to put a plate of lettuce down at lights out, wait a few hours then remove the plate and lettuce.... covered in snails! Of course if you get this wrong youve just given them a banquet!

 

[George Farmer]

Over feeding is a sure way to keep up snail populations.

Manually remove as many snails as possible, stop feeding the fish for a week or so (it will do no harm) and see the difference.

Botia striata are great little snail eaters, suitable for the community tank.

Tropica have some of the best customer service I've experienced. Only last week I e-mailed about testing out some of their products for PFK. They're sending them to me this week. They give great technical advice too. I hope to visit their HQ in Denmark next year sometime.