It could be the tubes or it coulb be the balasts in the unit itself. How old is the unit? Old tubes (1 year +) may do this. Juwel also had a dodgy set of T5 units go out about 5-6months ago. I work in an lfs, and will never forget the week that we sold 6 new juwel tanks with t5 lighting, and had them all come back within 48 hours with failed units

Run time accross that batch ranged literaly between 12hours and 12 seconds according to customers

Not supprisingly they wern't happy
Juwel seam to have got their act together since then, and the units have been lasting better cince then

We never worked out if it was the tubes, the balasts or both.
My advise if it is failing, is to take it back and claim under warrenty, if its still in date. If not, still take the unit to the lfs, and they can try running it with a replacement tube, to see if its the balast or the tube
HTH
Rabbut