Are there fish in the tank ATM? If so, how may of what type?
What are the readings for ammonia, nitrite? What test kit are you using (brand and strips/tablets/liquid-drop)?
How long has the tank been running?
Answer those q's and then we can answer yours
All the best
Rabbut
all i have is an aquarium start up kit from pets at home, it only has ph test and nitrate, i have conditioned the water and used the filter start, which promotes the bacteria in the filter, i have no fish, its been running 4 days, i am a complete noob so please try and be patient with my complete lack of knowledge, thanks eveyone for trying to help me
Water conditioner is good, it removes harmful chemicals from the water (chlorine/chloramine) from the water. Filter start and related products (in my opinion) are useless, most contain dead bacteria that the market as live cultures (or something along those lines, they don't help).
Since this is your first tank, im assuming its not a huge size, either way that should not matter too much (the only concern is that smaller tanks have much more sensitive water chemistry because any toxins/pollutants in the water will be less diluted because of less water volume), but I would recommend doing a FISHLESS cycle.
Look at some of the pinned posts here and read about how to do a fishless cycle. Even though fish-in cycles can be done, in the long run it can be very harmful to your fish, as cycling will cause ammonia and nitrite spikes which can cause lethal damage to fish (if not lethal, it can still cause long term damage and will shorten the life of the fish). Fishless cycles will prevent you from getting fish right away, but is more than worth the stress and heartache of having your prized pets die.
As far as test kits, I would invest in a good LIQUID (not test strips) kit to test the water parameters. Make sure you have:
pH
Ammonia
Nitrite
Nitrate
(if you already have pH and nitrate you can find them individually, whole sets are available tho)
These are the necessities, you can also look for test kits for water hardless, dissolved gases in the water, etc but these are not as critical. I own a liquid test kit from API (Aquarium Pharmeceuticals), I bought it for about $20 US at petsolutions online. If you are in the UK im sure there are similar kits available, one of the UK members might have to tell you where to find it and what to buy.
Fishless Cycling:
http
/www.fishforums.net/index.php?showtopic=113861
Ill be back on at 11PM US EST when im home from work, Ill check back then. Let me know if you need anything.