I called 2 of the 3 distributors. One didn't have a clue what to tell me but gave me the name of a store an hour away from me that carries perfecto products, but has never ordered the double bright light strip. I might call them. The other gave me the address of a store but didn't know the phone number. I looked it up and called and she said she didn't know how much it would cost to order it. "I have no idea-I'd have to look it up. Do you have any other questions?". Umm yeah LOOK IT UP! I gave up and decided I won't shop there ever. So I called the local store to see if they could get it (that's where I got my original setup) and she says oh you have to talk to xxx and puts the phone down. I hear xxx say get her info and I'll call her back and the first lady gets back on the phone and says oh xxx is already gone for the day. I didn't realize she had left. Ummm I just heard her talking to you. Oh well so much for service-I might just order it online at the one place I found that carries it. Pets warehouse or something like that.