cybergibbons
Fish Fanatic
I contacted Charterhouse Aquatics last Monday to check if some items were in stock, and was told they were, and that they would be delivered before Christmas (because they were a present). I was told that it may arrive either Tuesday or Wedsnesday - I was working from home on the Tuesday and took Wednesday off to be safe. When the stuff didn't arrive on Tuesday, I called the couriers (Lee Couriers) to confirm that they would be delivered the next day.
End of Wedneday, and no sign, so I called up, and was told there had been some kind of problem. The person said that the package would be delivered on the pre-1030 service the next morning.
By lunchtime the next day, it hadn't arrived and I had to leave. No answer at the couriers phone number. So that's two days off work waiting for a delivery.
I got through on Tuesday morning, and arranged for delivery the next day (Wednesday). The guy didn't inspire confidence, as he didn't really seem to confirm the postcode or name.
It's now the end of Wednesday, and it's still not turned up. I've tried contacting both parties several times today, with no success. Three days off work for absolutely no reason.
I wouldn't be so bothered if they'd communicated to me it would be delayed, but that's 3 days of holiday I can't get back. Are they dodgy or normally this bad?
End of Wedneday, and no sign, so I called up, and was told there had been some kind of problem. The person said that the package would be delivered on the pre-1030 service the next morning.
By lunchtime the next day, it hadn't arrived and I had to leave. No answer at the couriers phone number. So that's two days off work waiting for a delivery.
I got through on Tuesday morning, and arranged for delivery the next day (Wednesday). The guy didn't inspire confidence, as he didn't really seem to confirm the postcode or name.
It's now the end of Wednesday, and it's still not turned up. I've tried contacting both parties several times today, with no success. Three days off work for absolutely no reason.
I wouldn't be so bothered if they'd communicated to me it would be delayed, but that's 3 days of holiday I can't get back. Are they dodgy or normally this bad?