got a tetra tec last year set it up 1 of the valves broke of, managed to fix the problem myself. couple of months later cleaning it the propellor broke managed to fix it. cleaning it tonight the catch broke the valve broke again the house connector to the main unit broke seems to me its not so robust and i wasnt being heavy handed it just broke to bits. now my 200 liter tank has no filter running DO you reckon the media in the filter still with the tank water in it will be alright till 2morrow till i get a new one if not has anyone any suggestions

Can you clean it off with tank water and leave it in the tank? Does the tank have another form of circulation?

na mate the water in the tank is still... #### it i will just leave it were it is and hope for the best i'll get a new filter tomorrow. this fishkeeping lark is starting to get expensive

If it is less than a year old, get onto Tetratec, as it is still under Warrenty (they are covered for 3 years). They will usualy send out replacement parts next day special delivery free of charge for genuine claims

Their contact us web adress is here They did have issues with the origional taps, that they have re-designed, thus the replacement will work better. The clips, like most other filters, will pull off fairly easily. I have found that when I havn't correctly aligned the pump head, if I use the clips to secure, they pull off. They puch back on again easily. Is this the problem, so has some plastic snapped?

All the best
HTH
Rabbut

cheers ill get right on it, the plastic has snapped its the clips attached to the motorhead mate

Good luck!

Is the snapped bit on the main body, or on the clip itself?

im sure tetratec will help you out, id be gutted if my 1200 went the same way

Since it looks like rabbut has got you covered talking about the parts repairs, I'll just mention a couple other things:

1) for your media I recommend that one option is to put it (the media trays & sponges etc) into a slightly bigger container (or just us the cannister container itself if you don't have to work on that part) and set it in the bathtub or such place. Then periodically pour most (about 3/4 should do it) of its water out and refill it immediately with tank water. The bacteria will indeed survive even 4-5 hour stretches between changes, so you don't even have to have a sleepless night. If your tank is big the level won't go down much doing this.

2) don't forget of course on the tank itself be begin testing for ammonia and nitrite and doing water changes if either gets above 0.25ppm just as you would if you were back to being a beginner in a "fish-in" cycle. (Just mention this as sometimes longer term fishkeepers forget this beginner stuff and would hate for your fish to be hurt just from this simple thing! -- but know you are already probably taking care of it.)

~~waterdrop~~

well tetra never got back to me. so ive bought another filter

They will. Their customer service is top notch. Just a thought; you were obviously annoyed that the tap broke, maybe you took it out on the clips?. I've been using one for eighteen months and found it to be as far from a ''piece of crap'' as it could possibly be.

This post has been edited by vinylman: Jul 8 2008, 02:21 PM

Same here, they're brilliant filters, and their customer services are first class.

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no tetra still havent got back to me....... yeah dead good

Well, you're entitled to your opinion, of course. It's the most solid impeller I've seen, how did it break?.

phone them tomorrow , tell them how dissapointed you are, and i guarantee they will post you the spare parts that day!! They just take a while to answer emails. All the best, hope you get it sorted soon, Adam

went to take it out to clean it and it was like that



its a bit late mate if i was waiting on them my fish would be dead ive bought a new filter

who cares if their customer service is good if the filters are falling apart
i dont know what eheims customer service is like because ive never had to contact them in years of using their stuff

Im only trying to help, i totally agree that Tetratecs are a budget filter, i myself also use Eheim, owning a Pro 3 2080 and Pro 3e 2078. Ive never had a problem with any of my Eheim equiptment up to now.